My family stayed at this airport hotel both our first arrival night and ten days later for the return flight home. The plus: very convenient to the airport and subway. The shuttle picked us up but the driver seemed way to grumpy to either help with our luggage (we were traveling with my 6 year old and two grandmothers in their mid-seventies) and didn't even bother with a "hello". We live in Hawaii and take several mini vacations so we always tip. I would have hesitated but my husband did tip him anyway...all he did was nod as he pocketed the money. We were the only ones who tipped the driver! Check in was okay but again the lack of friendly service was obvious. The rooms were clean and we did not hear any airport noise. A lot of noise came through the walls and from the hall. You can hear the water running from the next room. The morning breakfast was very good. The nightly manager's reception is not food to feed children or elderly. Make sure you arrange to eat out! They did offer restraunt service but we ate elsewhere...Legal Seafood is only 2 subway stops (aquarium) from the hotel and was very good. Both stays were similar so it may be better to stay elsewhere if you are looking for a more friendly or caring staff. (one exception was during breakfast, a very pleasant gentleman who appeared to be the manager came around and asked if we were enjoying our breakfast...this was the only time we felt any hospitality) We live in Hawaii and hope Embassy Suites try harder to convey a little "aloha" to their guests.
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