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Embassy Suites Boston Logan Airport: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 116 reviews
116 Reviews
5.0 of 5 stars
30
4.0 of 5 stars
47
3.0 of 5 stars
17
2.0 of 5 stars
12
1.0 of 5 stars
10
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#39 of 72 hotels in Boston
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 273
Description: Ten story Hotel with popular guest room amenities for the business or leisure traveler; located just outside the Boston airport. This description is based on information provided by the hotel.
Address:
207 Porter Street
Boston, MA 02128
Check Rates: $222 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Embassy Suites Boston Logan Airport

( 2-6 of 116 )
“convenient location, staff needs attitude adjustment”

Embassy Suites Boston Logan Airport

3 of 5 stars
Honolulu
Jul 20, 2008
2/2 found this review helpful

My family stayed at this airport hotel both our first arrival night and ten days later for the return flight home. The plus: very convenient to the airport and subway. The shuttle picked us up but the driver seemed way to grumpy to either help with our luggage (we were traveling with my 6 year old and two grandmothers in their mid-seventies) and didn't even bother with a "hello". We live in Hawaii and take several mini vacations so we always tip. I would have hesitated but my husband did tip him anyway...all he did was nod as he pocketed the money. We were the only ones who tipped the driver! Check in was okay but again the lack of friendly service was obvious. The rooms were clean and we did not hear any airport noise. A lot of noise came through the walls and from the hall. You can hear the water running from the next room. The morning breakfast was very good. The nightly manager's reception is not food to feed children or elderly. Make sure you arrange to eat out! They did offer restraunt service but we ate elsewhere...Legal Seafood is only 2 subway stops (aquarium) from the hotel and was very good. Both stays were similar so it may be better to stay elsewhere if you are looking for a more friendly or caring staff. (one exception was during breakfast, a very pleasant gentleman who appeared to be the manager came around and asked if we were enjoying our breakfast...this was the only time we felt any hospitality) We live in Hawaii and hope Embassy Suites try harder to convey a little "aloha" to their guests.

  • This TripAdvisor Member:
    • Liked — close to airport and train/subway
    • Disliked — most of the staff seems to dislike working at a hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mom808's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: April 25, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Families with young children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $222 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Convenient location, Service lacking”

Embassy Suites Boston Logan Airport

3 of 5 stars
Maryland
Jul 19, 2008
1/1 found this review helpful

Ended a two week vacation with two nights at the Logan Embassy Suites. Hotel is within the airport complex, directly across the street from the Hertz and Dollar Rental Car offices (dump the rental car and avoid the $32/day parking fee).
Was able to check in early (around noon), but was told the room was on a smoking floor (6th fl). Hallway smelled, but room did not, so we didn't bother to change. Room was on the small side, but the separated bedroom is a must with kids. Had to ask twice for a crib to be delivered and despite website claims- internet access in the rooms was $9.95/day (although it's free in the business center off the lobby). Was told at check-in that the pool was under repair for the week... Instead, took the kids to the Hilton pool via the Embassy shuttle- inconvenient, but not too bad. Hotel was quiet at night, except for my nine month-old :-(

Breakfast was fine- omelets made to order, waffles, eggs, bacon, sausage, etc. Starts at 5:30 on weekdays, which is convenient... Because of MA laws, the typical Embassy Suites evening manager's reception doesn't include beer/wine... food is minimal. Restaurant is pricey, so we didn't try it, although they do have a kid's menu.

Shuttles leave the hotel every 10-15 minutes for the airport and T/subway station. However, we twice waited over 30 minutes to be picked up at the T station (despite calling the front desk). Finally realized we could walk through a park back to the hotel... Airport T station is two stops to the Aquarium/Fanueil Hall- very convenient.

Overall- a convenient, family-friendly, airport hotel with easy city access. For those traveling with kids- the two-room setup is great compared with the other airport hotels (Hilton, Hyatt).

  • This TripAdvisor Member:
    • Liked — proximity to airport, T station
    • Disliked — mediocre service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDflyer's Summary
Date of Stay: July 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: October 29, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $222 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great location”

Embassy Suites Boston Logan Airport

5 of 5 stars
Sarasota, Fl
Jul 14, 2008
2/2 found this review helpful

This hotel is in a great location. My wife and I were in Boston on vacation and this location made it perfect for daily sightseeing trips into town. The Airport T station is in easy walking distance thru a very nice, well-lit park. After a week stay, I was able to walk to Avis and pick up our rental car for a trip around New England. A week later I returned the car to Avis and walked back to spend our last night in town back at the Embassy. The next morning the very friendly shuttle driver took us to the airport. We found the staff to be very friendly and helpful. The rooms are clean and comfortable. The free breakfast each morning has a good selection to please just about anyone. You do not hear the airport at all! very quiet rooms, especially since they are suites and you can close off the bedroom doors to block noise from the hallway. We only tried the restaurant food once, the food was very good, but the wait staff were somewhat slow, I suspect that with the free breakfast and the nightly Manager's reception, they are used to people helping themselves. Although it didnt matter to us, the pool is open but still undergoing renovation and the fitness center is not open. The kiosk in the lobby for printing borading passes was out of order, but I was able to print them in the Business Center with no problems. There is wireless internet available in the rooms for $9.95 for 24hrs. This would be one of my few complaints, as all cheaper hotels such as Holiday Inn Express or Best Western do not charge for internet. Overall we had a very good experience at this hotel and would recommend it to anyone travelling business or pleasure.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Paying for internet access
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dennywms's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 50-64
Member since: June 18, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Sporting event
Was this review helpful? Yes No
Check Rates
Average price*: $222 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“brilliant”

Embassy Suites Boston Logan Airport

5 of 5 stars
leicester, england
Jun 20, 2008
0/1 found this review helpful

what a great place this is. the staff were the best and most helpful i have ever experienced. would stay here again

  • This TripAdvisor Member:
    • Liked — the staff were brilliant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leylamaria's Summary
Date of Stay: April 2008
Traveled with: Family (extended)
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: April 11, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $222 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“GREAT!!!!!!!!”

Embassy Suites Boston Logan Airport

Jun 17, 2008
1/2 found this review helpful

Our stay was wonderful! Hotel was very clean and service was great. We didn’t spend much time at the pool as we out enjoying the sites! The breakfast was great and extremely convenient for my family traveling with very small children. Those little bellies are hungry quite early!! The suite was comparable to many we have stayed at- and with a large family (more than two children) a suite is essential. Necessities like bottles and snacks all you moms know the drill!! Can’t comment about the fitness room either again just too busy enjoying my quality time with family. Our daily routine is fitness enough!!

  • This TripAdvisor Member:
    • Liked — Convience
    • Disliked — price
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaklyn69's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: June 13, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $222 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Embassy Suites Boston Logan Airport

( 2-6 of 116 )
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Embassy Suites Boston Logan Airport Address

207 Porter Street, Boston, MA 02128