I just recently spent 4 nights at Copley House. While the location is great and at first look the room with kitchenette was cute, it turned out that only half the lights worked, the covers over the radiators fell off, there was paint missing on a large section of the bathroom wall and best of all, the sink stopper in the bathroom was stuck making the sink unusable. Two days and three complaints later, someone finally fixed it. At $200 a night that is outrageously bad service. When I got back home, I realized that they had double charged the room to my credit card. One e-mail, two phone calls and three days later they are supposedly going to take it off later today. I believe that when I see it...

We have used Copley House for years to house business colleagues for extended stays--many of them come back for just a couple nights and insist on staying there again! They have several apartment buildings located in Boston's vibrant South End, close to public transportation, shopping, restaurants, and sites. Each unit has a kitchenette, a must for those in the city for several weeks at a time. The owners are super friendly and always available to help out. Whenever I drop someone off, I wish I could live there all the time!

Congratulations to Mrs. Ritza Cornet and all the staff! This was the third time I have stayed at Copley House, but it was so far the best stay I had! A cozy studio, with stove, microwave, a mini-kitchen, a good tv set, good heating (it was freezing outside !), good shower. I have NOTHING, absolute NOTHING to complain about the hotel or about my stay. On the contrary, everybody was very kind, professional and gentle. No doubt I will stay there on my next visit to Boston. Oh! I forgot! Copley House is so near the best places to visit! Minute walking to Prudential Mall, Boyston Street, Newbury Street, etc... Minute walking also to metro station. Wonderful city, wonderful Copley House! I felt at home.

We booked this place thinking it would be nice, but it turned out to be a nightmare. The first day we checked in we were brought to another building down the street. The apartment was falling apart. Water leaking under the sink and the awful smell of an animal having stayed there. They should warn people that pets stay in there rooms because my allergies acted up and I could not sleep. The refrigerator made noise, the toilet ran, the tiles in the bathroom were cracked, water stains on the ceiling. This place had the worst maintenance ever! Not to mention the noises of the people staying next door. Loud street noise etc. etc