Have recently returned from a four night stay in the lenox a great experience. Firstly location is perfect close to Boston Common and handy for trains ( harvard trip a must) and short taxi rides to anywhere else you want to visit. The rooms were well appointed and roomy enough bathrooms were fine. There are two bars an Irish bar a little more casual and the city bar very busy and a little more highbrow.The gym is small but does a job.Staff very pleasant over all and doorstaff were very helpful.
Overall if you stay at the lenox you will not be disappointed

Absolutely wonderful stay, start to finish (I stayed 6 nights). I booked by calling the hotel, and got a much better rate than on the internet (I paid $205 per night, plus tax and parking). All personnel were kind, polite and helpful. The hotel size is just right- not too big, not too small. The lobby makes you feel like you're in a European city. Restaurant, bar and pub all outstanding. Location perfect. Gym is much better than most hotels. Free WiFi everywhere, and if you need a computer, there are two, with printers, free, along with stationary supplies in the 'business center'. Mini-fridge in room was a nice touch, and they give you all the free bottled water you want, both in your room and in the gym. i would definitely stay there again.

My wife and I stayed at this hotel for three nights at the beginning of May. We arrived early (around 10 am) and were told our room was not ready yet. We were also informed at that time that we had been upgraded to an Executive Suite (room 1008) and that we would be contacted when our room was ready. By 1:30 pm we hadn't been contacted so I called the hotel and was informed that the room was still not ready but to call back in 25 minutes. We decided to walk back to the hotel and by the time we arrived the staff member told us our room was ready. She then handed us keys to room 417 at which time I asked her if this was the same type of room as 1008. She informed me that room number 1008 was still not ready and that other than being six floors lower they were bascially the same room. She allowed us to check the room to see if it was to our liking.

The room was very nice but had no view other than that of a huge air vent. I then spoke with a room attendent who informed me that there was a significant difference between the two rooms. I returned to the front desk and questioned the employee further to which she replied, "you win. you can have the room." This comment upset me in the fact that I wasn't trying to win anything, I just wanted the truth. Oh....and magically, room 1008 was ready all along. Two lies from one employee....and that's not the last one.

The room was beautiful (fireplace, flat screen, etc) The rest of the staff were excellent. Probably the best I have ever experienced from a hotel. Our first night there 84 year old employee, Jimmy Fisher, came to our room to light our fire. He alone made our trip. However, on our last night I returned to the front desk to obtain additional firewood to start another fire. The original woman was working and informed us that after May they no longer light fires in the rooms. I informed her that we had fires the last two nights to which she replied, "oh, ok, I'll send someone up." She drove me crazy! I almost informed her superiors about my experiences with her but didn't because the rest of the staff made me forget about her.

The location is perfect. A good healthy walk to and from Faniel Hall but only a few minute subway ride if you're not into walking. Lots of restaurants around and plenty of shopping. Also a quick ten minute walk to Fenway. The only thing bad about this hotel (other than that one employee) is the fact that our room was so nice we never wanted to leave.

I recommend this hotel to everyone and would definitely stay there in the future.

We stayed at the Lenox as my husband was running in the Boston Marathon. We originally booked the Marriott and, when we went to see what we missed, we were so glad we had changed our booking to the Lenox.

There is a nice friendly atmosphere at the Lenox, the staff are all helpful and efficient and nothing is too much trouble for them. The hotel is well situated and within walking distance of excellent restaurants (inc the wonderful Atlantic Fish Company), shopping mall, Common, subway etc.

Our room was clean and tidy with a comfortable bed, and we liked the homely touches to the bathroom and the nightly bed turn down service. We thought the marathon "goody bag" was a generous, thoughtful gesture by the hotel and was indicative of the great efforts to please.

Our room service meal was excellent but my only crticism of the hotel concerns the bar and restaurant. For me the bar was not a good place - personally I don't like sitting in the pitch black, and I would have liked to be able to get a good cup of coffee when returning to the hotel after a busy day.The meal we ate in the restaurant was not at all good, but the hotel was completely full at that time, the staff were great and I feel very guilty making any sort of criticism at all. Our thanks to you all for a very enjoyable stay, I have no hesitation in recommending the Lenox and hope to return again soon.