We stayed at the Lenox as my husband was running in the Boston Marathon. We originally booked the Marriott and, when we went to see what we missed, we were so glad we had changed our booking to the Lenox.

There is a nice friendly atmosphere at the Lenox, the staff are all helpful and efficient and nothing is too much trouble for them. The hotel is well situated and within walking distance of excellent restaurants (inc the wonderful Atlantic Fish Company), shopping mall, Common, subway etc.

Our room was clean and tidy with a comfortable bed, and we liked the homely touches to the bathroom and the nightly bed turn down service. We thought the marathon "goody bag" was a generous, thoughtful gesture by the hotel and was indicative of the great efforts to please.

Our room service meal was excellent but my only crticism of the hotel concerns the bar and restaurant. For me the bar was not a good place - personally I don't like sitting in the pitch black, and I would have liked to be able to get a good cup of coffee when returning to the hotel after a busy day.The meal we ate in the restaurant was not at all good, but the hotel was completely full at that time, the staff were great and I feel very guilty making any sort of criticism at all. Our thanks to you all for a very enjoyable stay, I have no hesitation in recommending the Lenox and hope to return again soon.

Absolutely nothing too much trouble for the staff, friendly, helpful and taking great pride in their work.
The room was beautiful and the bathroom to die for! My husband wanted to fit the large LCD TV into our suitcase.
Each evening the beds were turned down and little pastries left on the pillow.
Sumptuous bathrobes per person, iron board, safe in the closet, which was easy to set with your own pin number, and an umbrella. Everything felt luxurious and the thought that went into the furnishings was incredible.
The Azure restaurant served an elegant breakfast at a reasonable price; the Solas Irish pub did a very hearty plate of simple but good food (bring your appetite).
The City Bar was lively but elegant, the staff were very thorough on checking ID to ensure no under age drinking.
The hotel was central for walking into Boston, or if you did not want to walk, the dooman would wave a cab for you, however the ‘T’ was only one block away with $2 per trip.
To use a Bostonian quote, ‘A place were everybody knows your name’, unlike larger chain hotels were you are just a number.

We did not want to come home & we can’t wait to go again.

A word of warning which was not any fault of the Lenox was a rogue taxi driver when we were on a trip, claimed to be our transport back and then tried to claim extra money and was very demanding.. We called the police and the Concierge dealt with all of it for us, ensuring that we got inside in the warmth and even arranging coffee for ourselves and three people who were not even guests. Ask to check ID and always make sure you know who is supposed to pick you up

At $345/night I was hoping for something a little classier. I don't think my room had been properly aired in years. The paint is chipping; the decor is tired and the lighting is terrible. The tiny room was dominated by a giant flat screen tv but there was no comfortable place to sit. Excuse me, the bed does not count as a chair, thank you very much. And what is it with the loose headboards that crash into the wall every time someone in the neighboring room rolls over?

I was AMAZINGLY surprised by this hotel. My stay was half business half pleasure. I was originally booked at the Westin however when my colleague booked here, I switched because it would have made work easier. I was a bit leary because it is a boutique hotel and I was going to stay one week. I was a little worried about the hotel staff and standards of the room. From the very start - i.e. exiting the taxi! - I had wonderful customer service. It's the level of service I expect at a Fairmont or Ritz-Carlton. A great perk is that the hotel has free wireless internet throughout the hotel. The hotel does a lot of things to be more energy pollution conscious. The toilet is one of those 1.6 gallon super flusher. Sounded really cool at first however it's loud and may require more than one flush to do the job. The room service menu is limited. The only real downside is that the room didn't have a coffee machine. I would definitely stay here if I ever need to travel to Boston again.