My mom and I stayed at the Lenox for a long weekend. We were amazed by this place. We used to travel all over with my dad's company, staying in some very high-end hotels. The Lenox, with its incredibly personalized and attentive service, stands out as one of the most memorable hotels we have ever experienced.

The staff went above and beyond to make sure my mom and I had a wonderful stay. Everyone was exceedingly professional and friendly. My mom and I love to try non-touristy local restaurants. We called the concierge a few weeks before our trip and she made excellent recommendations for all of our meals. She even made all of the reservations and we found ourselves at the best tables.

The hotel itself is a historic property that has been impressively updated. It feels both classic and sleek. Our room, with two comfortable queen beds, was spacious and very clean. The bathroom contained products by Aveda. The hotel is quiet. We never heard any noise from neighboring rooms, the hallway or from the street.

The hotel's location is perfect, with easy access to the Copley Square train station. If you like to shop, Newbury Street is just a block away. It is also very close to the Convention Center and the Prudential building. Boston is really not that big; we walked from the Italian North End through Boston Common to the hotel in just about a half an hour.

We highly recommed this hotel and definitely plan to go back.

I stayed at the Lenox with a friend. We had booked twin beds, we were give one queen size for two not small people. When shown the room we immediately asked to be changed and were told that this was not possible. This continued to be not possible for the whole 6 nights so I spent 4 of them sleeping on the floor. Our requests were met by blank smiling faces that refused to recognise a problem or do anything about it.

Alex Alec-Smith

Stayed there Marathon weeked; a very busy time for the hotel. Nonetheless, the service was superior. Not only were we treated great, we saw many instances where staff helped other visitors. (e.g., for people checking in whose rooms weren't ready yet, staff immediately "jumped" them in the lobby offering to take all manner of bags to storage to leave the guests free to cruise the nearby streets and marathon expo.) I know we would never have gotten the same level of service at one of the large chain hotels nearby. They accomodated a room change request; they gave great, accurate directions- an especially helpful act because of street closures on both Sunday and Monday. The conceirge staff was very knowledgable and gave us a restaurant recommendation that perfectly fit our description of what we desired. Our room was clean and presentable; never waited too long for an elevator (good luck with that in a fully-booked Marriott!); enjoyed the walk-in closet and large in-room fridge; nice to have a bathtub available instead of shower only. I'd stay there again without hesitation.

Very disappointing. Firstly they upgraded our friends and not us. Then we tried to get into the hotel bar and were told we'd have to queue - to get into the bar in our own hotel! Complained the next day and they weren't interested. Room was nothing to write home about considering how much we had paid. Suggest you go somewhere else.