My husband and i stayed at the Westin at the end of our 2 week holiday,and we certainly finished on a high note.This hotel is fantastic.Better than we thought after reading some of the reviews.I can only say some people must be really hard to please.Its in a great position,right on union square,with the cable cars running right outside.Loads of irish bars and nice litle bars to eat,which we did as it was expensive in the hotel.Fishermans wharf was something else with all the seafood stalls.Abit dissapointed with china town,abit scruffy,but everything else was fantastic.We will definetly stay there again.

We stayed at the Westin one night for our friend's wedding. I made a reservation through the Rooms Reservations Manager- and he was wonderful about a great rate, and he attempted to upgrade the room. HOWEVER- at check-in- the front desk agent decided to void the upgrade to speed us through the line! I was very disappointed that he never even asked us if we'd like to wait for the upgraded room!! When we arrived at our room on the 11th floor, the door was OPEN! The room was clean and ready for us, but it was VERY disconcerting that the door to our room would be OPEN! The room was nice- the bathroom was typical San Francisco- VERY petite! The chandelier in the sleeping room was a nice touch.. The "heavenly" bed was a little less than heavenly- but it did the trick. For the location in San Francisco, if I was a tourist, this would be an impressive place to stay- but being a local, I expected a bit more!

We booked through Westin 800 number and were assured a "nice" room. When we arrived we were shocked at the room. Small, smelly and plain. After arguing with the front desk they put us in a smoking room in the new tower. My brother stayed the same time and had a larger room in the old section. The room was very old and in serious need of renovation. For what they charge you can do much better in San francisco.

Stayed for 3 nights in San Francisco. This hotel is on union square which is an excellent location, with cable cars stopping just outside. All staff were friendly, but sometimes felt a little underdressed in shorts especially in grand lobby area. The room was clean and spacious, and the bed and shower being "heavenly" were heavenly!
The lifts were like a theme park ride, after first 4 floors you could see outside through glass, i felt a little sick until i got used to it. Went up to top floor to take photos of views.
Would stay in this hotel again when in San Francisco.