We had two rooms for two nights at the Stanford Court. The rooms were booked approximately 6 months in advance with a request for two rooms together on a high floor (as the trip was to celebrate my Father’s 70th Birthday – so we wanted it to be special).
When we arrived we were told our rooms were not yet ready as the previous guests (Virgin airline staff had a late check-out arrangement) – therefore we had to wait in reception for the rooms to come free (great for the people in the rooms but not good for us). After about 45 minutes one room came free, so my parents moved into that one.
A further 45 minutes later our room became available – but the rooms were neither together or on a high floor (one was on floor 2 and one on 3).
The room we were allocated was right at street level (due the hilly disposition of SF!) therefore it had no view and was very noisy.
We queried this with the desk and they basically said that there were no other rooms – after further discussion they gave us one new room on the 7th Floor - this was classed as a ‘Parlour Suite’ – little did we realise that this meant two uncomfortable nights on a sofa bed in a room that never seemed to get warm.
The rooms here aren’t cheap – but I would certainly not class them as value for money based on our experience. The hotel is obviously keen to keep it’s customers who have large contracts with them happy rather than individuals like us.
The location of the hotel is spot on – but I wouldn’t stay there again based on the experience we had - I was very dissapointed.
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