My partner and I stayed at the Renaissance Stanford Court Hotel on the Labor Day weekend 3-6 September 2004. We arrived at 9:30pm after a long flight from Australia.
On check-in, we were greeted by a very helpful clerk who said that the hotel was extremely full due to the Labor Day weekend. That meant that our preference of King Bed and Non-Smoking room could not be met, which was frustrating seeing we had requested this when booking six weeks earlier. We eventually settled on the smoking room with the King Bed, which the clerk assured us was one of the "bigger" rooms.
I can say that we were disappointed on entering the room. Whilst the smoke smell was not too bad (2 non smokers), the general quality of the room looked tired and old. The canopy over the top of the bed was broken, and our hairdryer didn't work and needed replacement.
We tried to use the in-room internet via the television, and after 2 minutes use found that it did not support Google's gmail. We had to ring and request the charge be removed from our account, and also found out that general internet would then be $2.50 for five minutes in the business centre, which we found to be very expensive.
We drank in the bar after returning from dinner on the Saturday night, and after one drink we were told the bar was closing (12:45am) despite advertising that it was opened until 2am. We were really trying to support the services of the hotel but felt let down.
The location atop Nob Hill is excellent, however the cable cars were so full that we walked a few times up and down the hills. Good exercise!
Overall, a stately hotel in its time, however the Renaissance Stanford Court really needs to lift its game if seriously aiming for the business travel and high end leisure market. If the rooms were refurbished and the facilities more accessible, we would probably stay again due to the location.







Value
Rooms




