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Westin San Francisco Market Street: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 132 reviews
132 Reviews
5.0 of 5 stars
50
4.0 of 5 stars
49
3.0 of 5 stars
18
2.0 of 5 stars
9
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#59 of 238 hotels in San Francisco
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Address:
50 Third Street
San Francisco, CA 94103
Check Rates: $289 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Westin San Francisco Market Street

( 12-16 of 132 )
“Shocking service, average facilities”

Westin San Francisco Market Street

Jul 18, 2008
2/5 found this review helpful

During our trip to the US West Coast, we stayed in San Fran several times at different hotels. Overall, we thought we 'shop' around in terms of hotels: we stayed at the Mandarin Oriental (by far the best hotel with impeccable service and amazing views from the rooms), the Fairmont (grande dame of hotels in San Fran, but really no longer up to scratch with its facilities) and the Westin.

First of all, I rang the hotel to confirm that we would get a king size room on the upper floors as set out in our booking. However, upon our arrival (which was at 20.45pm - the hotel was aware of that) we were told that this was impossible and also never confirmed. When I saw the room we got (next to the lifts), I went back down to the lobby and requested a change (which we eventually got after much debate). By 21.30, we unpacked and went to the receptionist (who had been exceptionally rude upon check-in) and asked whether there would be any good restaurants in the area that would still be open (it was a Tuesday night after all). The answer: he did not know (he was the receptionist and concierge at the time!), but there would be a 7/11. Tired of arguing with hotel staff that clearly did not like their job, we went out and around the corner to the Four Seasons where I explained the situation (sorry, should have stayed at your hotel, we are stuck with the Westin now and an incompetent concierge) and their (friendly) concierge pointed out three closeby restaurants which were open and the one we chose was a real hit!

I am not going into any further detail of what else happened when we stayed at the Westin (wrong final bill - when I pointed it out, they acted as if it was MY fault that the bill was wrong and they generally could not care less), but it was one of the most irritating hotel stays I have ever had (and I travel around the world a lot as part of my job).

As a general rule (by now): when hotels start giving their mattresses or showers special names (heavenly bed or heavenly shower), just stay away from it. A properly good hotel does not need to turn to poetry when describing its facilities!

  • This TripAdvisor Member:
    • Liked — n/a
    • Disliked — a lot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Critical_Mind's Summary
Date of Stay: September 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: July 18, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
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Average price*: $289 (year-round)
“Great location, wasn't overwhelmed”

Westin San Francisco Market Street

3 of 5 stars
San Diego, California
Jul 14, 2008

Stayed at the Westin Market Street while traveling with family. The hotel location is the best part of this hotel as it allows great access to the publicj transportation lines. The cable cars, street cars and bus lines are all steps away. The neighborhood is also good with surrounding hotels including the Fou Seasons, St Regis, Palace Hotel and the Hotel Palomar.

The service was average, not overwhelming but not underwhelming. Our breakast server was very good and attentive to our needs. We arrived back late one night right about closing time for the restaurant and we wanted to order dessert. They allowed us to which was very nice and the desserts themsleves were just OK.

I really only had 2 issues with the hotel, we stayed in room 405 and for the entire stay we never had a trash can in the bathroom, only under the desk which is unusual. Also, every night we stayed the room attendant short sheeted the bed by 2 inches. I dno't know if the sheets they buy are too short or if this attendant is making the bed wrong but being six foot five it became annoying to constantly rub your feet on the mattress and mattress pad.

Otherwise, the room was well maintained and cleaned consistently, had a great 42 inch flat TV and in room safes. The only other downside would be the bathrooms are on the small side.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Short sheeting the beds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
explorer6380's Summary
Date of Stay: July 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 25-34
Member since: December 08, 2004
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other
Was this review helpful? Yes No
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Average price*: $289 (year-round)
“Great location”

Westin San Francisco Market Street

4 of 5 stars
Edmonton Alberta Canada
Jul 14, 2008

We are glad we stayed at the Westin Market Street for our first stay in San Francisco. The location is perfect as a base to tour the city. We were in walking distance to all the fabulous downtown shopping, restaurants and museums. The service was friendly and helpful at the hotel and our room was lovely.
I would pick a downtown/Union Square hotel over the Fisherman's Warf location again. Transportation by trolley car or taxi is reasonable and easy to catch in San Francisco. There are so many interesting neighbourhoods that are near the Union Square area to explore. San Francisco is a wonderful city! Do remember to layer dress as the wind can be cool off the bay and the daily temperature was in the 60's when we were there in July.
Love to travel
Edmonton, Alberta, Canada

  • This TripAdvisor Member:
    • Liked — clean, friendly, helpful, great location
    • Disliked — nothing I disliked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maynards's Summary
Date of Stay: July 2008
Traveled with: Family (extended)
Age group: 50-64
Member since: April 27, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Pet owners, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Shopping
Was this review helpful? Yes No
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Average price*: $289 (year-round)
“Good experience overall”

Westin San Francisco Market Street

4 of 5 stars
Montreal, Canada
Jul 11, 2008
3/3 found this review helpful

My husband and I just returned from our annual vacation and I submit my review because I consult trip advisor religiously myself before planning trips. Hope this is of help to someone!

We thought our (10 day) stay at the Westin Market street location was fair for the price. We found a special on Expedia, and the value was good- I believe that it worked out to be around 150$ Canadian, per night, taxes included. I think we likely had the least expensive type of room.

The highlights were an EXTREMELY comfortable bed, a great location, and the outdoor terrace located beside the restaurant. The terrace provided a small, quiet haven in the middle of a bustling city and you could order drinks, food, or even bring your own items and enjoy the atmosphere.
There is a gym in the hotel and it has enough equipment to provide you with a fair workout while away.

We ate at the hotel's restaurant "Ducca" one night and also quite enjoyed that.

To elaborate more on the location, we found it very convenient. It's right downtown, with endless great restaurants and the major shopping section just around the corner. Chinatown is also a very short walk away.
A short cab ride will take you to the wharf, telegraph hill, Mission Delores, etc.. We are big walkers so we walked to these sites- but they are around a 45 minute walk and more in some cases so not for the weary! Cable cars (as well as other modes of transport) are all around and probably a more fun way of travelling to your chosen site.

The only drawback of being in such a central location would be the noise level. Market and 3rd streets are busy - the traffic & the frequent sound of sirens were well heard within our 7th floor room- which faced the street. Maybe a room which doesn't directly face the street might help somewhat. We got used to the noise, and the really comfortable beds do help to encourage restful sleep for the most part.
Also- the rooms are not huge but we found them fair enough for our purposes.

Lastly, for those looking to vacation in San Fran like we did - I want to mention that we really enjoyed the Alcatraz tour (great audio guide available), a wine tour through Tower Tours (67$ pp 3 wineries & tastings incl), renting a car through Budget car rental (5 minutes walk away on Howard) and driving down the scenic HWY 1 (not to be missed if you have the time), as well as dinner at the Cliff House restaurant overlooking the Pacific.

And my last comment is that the Museum of Modern Art is current showing Frida Kahlo's work which was such a pleasant surprise. This museum is literally a 3 minute walk from the hotel.
I hope you enjoy your visit to San Francisco as much as we did!

  • This TripAdvisor Member:
    • Liked — Location & comfortable bed, reasonable pricing
    • Disliked — Noise from traffic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
le-canuck's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: July 07, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene
Was this review helpful? Yes No
Check Rates
Average price*: $289 (year-round)
“Heavenly”

Westin San Francisco Market Street

5 of 5 stars
Portland, OR
Jul 9, 2008
3/3 found this review helpful

They're not kidding with their "Heavenly Bed" and "Heavenly Bath" slogans at Westin. And while there's nothing like an awesome bed and bath when you're traveling, it's the other services and amenities that made this property stand out for us.

The lobby was beautiful with the mesmerizing scent of what seemed like 100 orchids displayed in the center on a beautiful huge pedestal. The dark wood and marble everywhere was elegant.

Our 7th floor room (by request) overlooked Yerba Bueba Gardens and Potrero Hill in the background.

We had 2 queen beds for my wife and I plus our two teenage boys. Normally, they tug and push and kick each other, but not this time. The bed was large and comfortable. We all slept great. And the room had plenty of space when we had friends and their kids over for a glass of wine.

The concierge and bell staff were knowledgeable and courteous. Housekeeping left extra towels, soaps and shampoos at our request. Everyone was extremely nice.

Virgin Mega Store and Old Navy down the block were a hit with the kids. We walked thru Chinatown from the hotel and back. Union Square. Embarcadero. Everything was within walking distance.

The only shock was the parking. $60 a day to park a car with the parking fee plus 25% taxes added in. Not to mention tipping the valet every time you took it out. So more like $70 a day for us. But we didn't care. It was such a great hotel stay that we can't wait to go back.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MineralKing's Summary
Date of Stay: May 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: August 15, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Great pool scene
I selected this hotel as a top choice for:
Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $289 (year-round)

Reviews of Westin San Francisco Market Street

( 12-16 of 132 )
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Westin San Francisco Market Street Also Known As

Address: 50 Third Street, San Francisco, CA 94103