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Hotel Griffon: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 46 Reviews
5.0 of 5 stars
13
4.0 of 5 stars
12
3.0 of 5 stars
9
2.0 of 5 stars
5
1.0 of 5 stars
7
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#127 of 247 hotels in San Francisco
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 62
  • Address: 155 Steuart Street San Francisco, CA 94105
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: European-style Hotel situated on historic waterfront of financial district, 5 blocks from Union Square & Fisherman's Wharf. This description is based on information provided by the hotel.
No Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service No Swimming Pool
Check Rates: $274 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hotel Griffon

( 7-11 of 46 )
“Terrible Desk Staff & Management”

Hotel Griffon

May 19, 2008

I made a reservation a month in advance through the hotel's website and pre-paid for a suite with patio. When I arrived at the hotel, the desk clerk had me sign the paperwork and THEN told me there was not a suite for me due to an error in their reservation system. He said the manager left a note authorizing me to get a regular room at a discount -- $40 off the full rack rate. The desk clerk was not at all apologetic for their error, and when I asked to speak to the manager she was also unapologetic. I felt I had been given a "bait and switch" by the hotel, and since they already had my money I could not take my business elsewhere. When I finally got the manager to begrudgingly allow me a room for more of a discount (still only $85 off the rack rate), I had to argue with her to get her to issue me a refund of the money I had already paid. She insisted she would be on duty in the morning and would give me my refund when I checked out. I persisted in requesting it be given to me right then. When she finally relented it took her nearly 15 minutes to process it. I found this insulting -- if I had requested an upgrade and was paying for it, they certainly would have run the charge immediately and quickly. The room was ok, but seemed to be 1/4 the size of the suite I had booked. To cap it all off, the difficulty checking in and the feet dragging by the manager made me late and I missed one of the performers I had been looking forward to seeing at the concert I went to that evening. The rooms themselves are decent enough, but the "service" here is beyond horrible.

  • This TripAdvisor Member:
    • Liked — proximity to activities
    • Disliked — the service staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nensbiggestfan's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: May 19, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
no way!
I selected this hotel as a top choice for:
Sporting event, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $274 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great stay”

Hotel Griffon

5 of 5 stars
Irvine, CA
Mar 18, 2008

The staff at the hotel was very friendly and helpful. The room was small but really cozy and comfortable, and very quiet. The location is great, right across from the Ferry Market Building, and interesting restaurants. I had a great time, and am planning to go back soon.

  • This TripAdvisor Member:
    • Liked — The staff
    • Disliked — n/a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
exebeth's Summary
Date of Stay: March 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: February 11, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Great food / Wine, Other
Was this review helpful? Yes No
Check Rates
Average price*: $274 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Surprisingly Nice”

Hotel Griffon

5 of 5 stars
Los Angeles, CA
Mar 16, 2008
1/1 found this review helpful

I stayed at the Hotel Griffon during a recent weekend catching up with some college friends. I booked after careful consideration of the reviews, and also because I was able to secure a great price. Think I paid 100 dollars. I arrived in a rainstorm, and was warmly and professionally greeted, and welcomed to my room 416. The hotel has a boutique feel without the boutique price, and the rooms are small but well-appointed. It's perfect for one person, to luxuriate. The rooms have earthtone schemes, an abundance of fabric but not too fussy at all. The wall-mounted plasma screen was cool. As was the silky, clean robes. I also enjoyed the many complimentary sundry items such as the Aveda products, and Wolfgang Puck coffee. Basically, I just hung out watching TV and drinking hot coffee, and it felt great, a nice antidote to being out in the City. Previous posters have mentioned the dim lighting'; there are multiple lighting sources in the room that overall illuminate the room's sexy/intimate character. It's dim/sexy not dim/dingy. I didn't feel as though the hotel was hiding any flaws using this lighting plan. The rooms are extremely clean and are fragrance-free. Note room 418 faces the Bay, and Bay Bridge and seems especially romantic. The hotel only has five stories btw. 418 may be a junior suite or what not but may be worth the additional expense if traveling with a spouse or companion and wanting to wow and luxuriate. I will definitely stay at the Griffon again when my plans take me North.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joemugg's Summary
Date of Stay: February 2008
Traveled with: Solo traveler
Visit was for: Quality time with friends
Age group: 35-49
Member since: March 16, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Older travelers, Great pool scene, Pet owners, Families with young children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Check Rates
Average price*: $274 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great place to stay”

Hotel Griffon

5 of 5 stars
Fayetteville, AR
Mar 13, 2008
1/1 found this review helpful

Stayed for a recent business trip, just needed a nice, comfortable place to stay in town. Been to SF many times, downtown hotels are usually long on price and short on value. This hotel exceeded my expectations. Room was small but met all my needs. Bed very comfortable, large flat screen TV mounted on the wall. Amenities were plenty, free breakfast bar in the morning offered treats and pretty good coffee. Staff very friendly and accommodating. Great value considering it's right offm arket St. which makes getting anywhere easy. Will definitely stay there again.

  • This TripAdvisor Member:
    • Liked — quality of the accommodations
    • Disliked — small elevator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Light_Sleeper's Summary
Date of Stay: March 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 50-64
Member since: March 13, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $274 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great!”

Hotel Griffon

4 of 5 stars
Chicago
Feb 27, 2008

I arrived at the Hotel Griffon via the airport shuttle and had been flying for quite some time so I was extremely pleased when I went to grab my bags and I was told to just leave them and that they were being taken care of - great service!

Check-in was great and I was offered good advice on places to eat in the area. Talk about location! I stayed in SF previously, but at different hotels and wish I would have stumbled upon the Hotel Griffon first.

The room is very "quaint," but for a single traveler, it's just what I need. The bathroom amenities are definitely good quality as well. I've only been here a day so I have yet to try the continental breakfast and haven't ventured around the hotel much.

So far so good.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kalian7's Summary
Date of Stay: February 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 18-24
Member since: February 27, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I selected this hotel as a top choice for:
Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $274 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hotel Griffon

( 7-11 of 46 )
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Hotel Griffon Address

155 Steuart Street, San Francisco, CA 94105