We just got back from our stay at the Wailuku Guesthouse. As far as cleanliness, the room was fine but very, very small, and the carpets and matress were obviously very old. The carpet was matted down and the mattress was as hard as a rock. We never once saw the "hostess," only received notes on our door. There was a refrigerator in the room that was broken and leaked when we turned it on. Because the room was sooo small, my husband accidently knocked two of the panes (they were jalousie windows, the ones that look like glass blinds and crank) out. We called around that day and found out that they were seven dollars a pane. When we returned to the room, the window had already been repaired. We tried to talk to the "host" about paying for the damage but she said she did not have the bill yet...When we returned home, we found out that we had already been charged $250 to our card, three days before we asked her about it and she said she didn't have a bill. She also charged us for damage to her carpet which came from her nasty refrigerator.
Bottom line, you pay for what you get and in our case, we paid for a whole lot more. We ended up paying as much as we would have at a hotel and certainly had none of the service or hospitality that would have come with a hotel stay.
Some advice:
Rather than waste your money at Wailuku (which is in a bad neighborhood to boot) hold out for a true bed and breakfast that understands the concept of island hospitality.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Management Response
Wailuku_Guesthouse, Owner
(Management representative)
Sep 15, 2007
There is a sad but consistent theme with this and all other level 1 reviews - the reviewer wanted an unfair refund or damaged our house and was charged for it. In this case these guests damaged our room and equipment - breaking windows, losing coolers, and spilling beer. The price they were charged wasn't just for the glass, it was for the hassle of making the repairs and cleaning the carpet on short notice. As usual our punishment is to be rated poorly. We're going to modify their advice slightly: Don't stay with us if you want to damage our rooms!!! Humor aside, please consider this when assessing this review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.