When we first entered the room, we soon used the bathroom.
The toilet seat was not attached to the toilet, it slide around.
Later that evening, when using the shower, when we stepped from the shower ,we pratically stepped into the toilet! The sink was in-room, very low, and one had to assume a "bent over" awkward position to use it.
Being first time Maui travelers, we assumed good weather, however we arrived at this B&B during a cold snap. We froze in our room all night and were not offered a heater; there was no central heat of course. The owner, a vet at the business, should have been prepared for cold weather at times.
We learned that the owner had hosted guests for 12 years, and we felt that our linens, sheets, towels, blankets, had been in use for 12 years too. Breakfast was continental, serve yourself... fruit,
yogurt, cold cereals, instant oatmeal, marginally adequate.
We travel to B&B's allot, and this is the first time we have rated a property at this level. We are sorry, but maybe we don't like the antique feel, but we want the simple comforts to make traveling a grand experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Upcountry, owner
(Management representative)
Feb 12, 2008
The couple of negative reviews, out of many positive ones, have come during very disappointing weather.Lots of rain and wind on your Hawaiian vacation can be a major let down.. We had a very cold snap, we even had snow on the mountain this winter. That's a once in every 5-10 years experience.
I have new heaters in all the rooms now, and additional quilts. The oil radiator has been on in the living room for the last few weeks of this cold snap, and the house now feels very cozy and warm. Older Hawaiian homes were built for a mild climate,and this 90 year old house is no exception. The original double hung windows are not air tight, and most of the time, that is just fine. I did replace the cuirtains of this room with heavier ones during this cold spell as well.
I spend alot of time and energy trying to keep guests comfortable, so they can enjoy the experience of Aloha. It's nice to know people are enjoying themselves in your home.
We are not allowed to serve a hot breakfast without a special permit which requires a commerical kitchen. I serve a full, island style continental breakfast with many special fruits from the garden and local breads and jams and jellies, organic cereals and yogurts. Most folks love the breakfast, but if a cooked meal is what someone is after, they may be disappointed.
I'm very sorry these guest did not enjoy their stay. Truely, had I known they had some issues while they were here, I would have done everything I could have to make it a more pleasant stay.
The linens are not high -end expensive, but they are 100% cotton, and are updated very often. I shop for new linens and towels monthly and am constantly rotating out the older ones and replacing them with new ones. I like a nice presentation, and that means soft, comfortable and pretty linens as well.
The grounds are always a work in progress, everything grows like crazy, and I don't use any chemicals in the gardens. There is always something in season. I try to keep the grounds inviting and beautiful for all to enjoy.
Sorry it was raining too hard for these folks to enjoy.
The weather is out of my hands though......, but our draught is over now, and that is a good thing!
Aloha
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.