I had booked this hotel in Nov. '07 for a 5/20 - 5/29/08 stay. I had booked an ocean view room. Upon arrival, we we given a room on the 6th floor on the highway side of the tower. It was extremely noisy with minimal ocean view (certainly not like the pictures advertised).
We were willing to move to another room for the remainder of the stay, however, we could not ever talk to the manager to agree to move us. The front desk staff was sympathetic and tried their best, but every time we came back when the manager was supposed to be available, he had found other things to do and we'd be told to come back in another hour. After a full morning of this, the manager told one of the desk people to try their sister property down the road and see if they had an ocean view avail. - they did not. The best the hotel could offer was a move to another room in 4 days. We declined and the desk person told us that if we wanted to go elsewhere, they'd cancel the rest of our stay and refund the balance of our deposit. We jumped at the chance and found the Mahina Surf.
I was not happy about the room after booking so far in advance and not happy with a manager who couldn't be bothered with our problem and hid behind a door while letting his staff deal with a customer who was wasting the first day of their vacation waiting for him in their lobby.






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