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ResortQuest Maui Kaanapali Villas: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 197 Reviews
5.0 of 5 stars
52
4.0 of 5 stars
84
3.0 of 5 stars
23
2.0 of 5 stars
23
1.0 of 5 stars
14
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#23 of 32 hotels in Lahaina
Show Hotel DetailsHide Hotel Details
  • Rooms: 250
  • Address: 45 Kai Ala Drive, (formerly Aston Maui Kaanapali Villas) Lahaina, Maui, HI 96761
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: This may be Kaanapali's finest beachfront setting. Resting amid 11 acres of exotic tropical gardens in the heart of the Kaanapali Resort area, the... This description is based on information provided by the hotel.
No Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: $224 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of ResortQuest Maui Kaanapali Villas

( 17-21 of 197 )
“Very short stay”

ResortQuest Maui Kaanapali Villas

1 of 5 stars
Los Angeles
Jun 3, 2008

I had booked this hotel in Nov. '07 for a 5/20 - 5/29/08 stay. I had booked an ocean view room. Upon arrival, we we given a room on the 6th floor on the highway side of the tower. It was extremely noisy with minimal ocean view (certainly not like the pictures advertised).

We were willing to move to another room for the remainder of the stay, however, we could not ever talk to the manager to agree to move us. The front desk staff was sympathetic and tried their best, but every time we came back when the manager was supposed to be available, he had found other things to do and we'd be told to come back in another hour. After a full morning of this, the manager told one of the desk people to try their sister property down the road and see if they had an ocean view avail. - they did not. The best the hotel could offer was a move to another room in 4 days. We declined and the desk person told us that if we wanted to go elsewhere, they'd cancel the rest of our stay and refund the balance of our deposit. We jumped at the chance and found the Mahina Surf.

I was not happy about the room after booking so far in advance and not happy with a manager who couldn't be bothered with our problem and hid behind a door while letting his staff deal with a customer who was wasting the first day of their vacation waiting for him in their lobby.

  • This TripAdvisor Member:
    • Liked — Pretty property
    • Disliked — Room location, manager who wouldn't talk to his customers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bear61's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: November 30, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Management Response
littleraidergm, manager
(Management representative)
Jun 6, 2008
Guest Expectations are what our business is based on. Every guest comes to Hawaii with their own personal expectation based on the information they have had at their disposal. Even though our guest's make their reservations months in advance, normally room assignments are made the day before the guest arrives. Each guest is part of a puzzle of hundreds of guests daily that have to be fitted into the master hotel availability puzzle. Room catagories are general catagories - garden view, ocean view, ocean front. Unfortunately, guests expect the ocean front view when they have booked an ocean view catagory. Confusing - absolutely! BUT not done intentionally to confuse anyone. Guests should call ahead to confirm exactly what they are buying to avoid this common problem.

Malama Pono

the little raider gm
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $224 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great place, reasonable prices”

ResortQuest Maui Kaanapali Villas

Apr 29, 2008

Very comfortable studio condo accommodations with a large patio and kitchen. We were worried about staying here because you never really know what you are getting with a condo, but the unit was clean, spacious and comfortable and it was great to have a kitchen to save some $$ on food. New pools were great and a free shuttle stops right in front of the property. Castaways restaurant right next to the pool is awesome -- what a nice surprise and not overpriced. This is the best priced lodging on the beach in Maui.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clocksoup's Summary
Date of Stay: April 2008
Member since: April 29, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $224 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Direct from Owner - A wonderfun condo at a very wonderful Maui resort”

ResortQuest Maui Kaanapali Villas

5 of 5 stars
Mt Dora, Florida
Apr 23, 2008
1/3 found this review helpful

This was our 2nd trip to Maui. The 1st time our daughter-in-law made all the arrangements. But because our Son and his wife asked us to accompany them we went with their selections.

This trip we took our friemds with us and I did all the reservations and I could not have done better. I found Napil Bay #116 on The internet. I called the owner and she was very friendly and courteous. We rented Napil Bay #116 from April 5th to the 11th of April. What a wonderful unit to relax, and enjoy the wonderful scenery and surrounding of the Kaanapali area. We loved the unit and view.

The unit had everything that a person needs to spend all the time they want in the unit or all the comfort needed just to sleep and shower there. We did both. we spent time lounging in the unit betweenour activities and it was just a wonderful peaceful unit to gather together and plan our next attack on the island.

The layout of the unit with the sliding door to close the bedroom off to the rest of the unit was a plus, and the interior decorations were very comforting and made you wish you could stay forever.

I would definitely rent Napil Bay #116 again and again if I could go to Maui as often as I would like. We definitely will be returning to this unit again. We may take our daughter and her husband as they will be celebrating their 25th anniversary later this year.

The owners were a pleasure to work with and I almost feel like I have known them all my life after just this one experience.

Keep up the good work Gail and Jim. We loved your place.

The Warner's and the Frey's.

  • This TripAdvisor Member:
    • Liked — The location and the comfort and quality furnishings that were provided.
    • Disliked — Nothing. (ONLY THE FACT THAT I COULDN'T SAY FORGET EVERYTHING AND JUST STAY)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chujo's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 65+
Member since: April 23, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $224 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Better than first impression”

ResortQuest Maui Kaanapali Villas

4 of 5 stars
Bend, OR
Apr 21, 2008
2/2 found this review helpful

I just want to say that my first impression of my condominium at KV was not great; however, my stay was fantastic. I don't think I could have had a better stay with my family (4) and my parents (elderly) than I did. The beach in front of the villas is beautiful and we got up every morning just to enjoy the early morning on the quiet beach. There is great snorkeling with just a walk into the beach. This was an incredible value - and I would definitely stay here again - don't expect perfection in the rooms - but they are definitely spacious and the grounds are spectacular. All of the activities of Lahaina and Kaanapali are nearby and my parents could enjoy themselves as well as my teenagers. If you are looking for a brand new room - don't go here - but if you are looking for a beautiful value - try it out.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bebender's Summary
Date of Stay: April 2008
Member since: April 21, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $224 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Best Vacation Ever " .Nelson, British Columbia”

ResortQuest Maui Kaanapali Villas

5 of 5 stars
Nelson, British columbia
Mar 11, 2008
5/5 found this review helpful

This was our first time to Maui and we did not know much about MKV before we arrived. We loved the place right from the get go. We liked that the hotel was nice and clean but not to fancy or pretentious . Our studio unit was very clean and comfortable and the lanai opened out onto a gorgeous grassy garden. Our two kids age 5 and 3 loved the pool and the beach and the whole place was very kid friendly. Some people have complained the the the hotel is in need of updating, considering it was built in 1964 I thought it was in great shape. Clean, comfy, quiet, fantastic beach, great pool, great staff, nice little restaurant and a good deal. We will definitely be back.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — parking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
v3r2t3's Summary
Date of Stay: February 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: March 11, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $224 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of ResortQuest Maui Kaanapali Villas

( 17-21 of 197 )
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ResortQuest Maui Kaanapali Villas Also Known As

Address: 45 Kai Ala Drive, (formerly Aston Maui Kaanapali Villas), Lahaina, Maui, HI 96761