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Outrigger Royal Kahana: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 154 Reviews
5.0 of 5 stars
37
4.0 of 5 stars
81
3.0 of 5 stars
11
2.0 of 5 stars
19
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#22 of 32 hotels in Lahaina
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 413
  • Address: 4365 Lower Honoapiilani Road Lahaina, Maui, HI 96761
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Casual Beachfront High-rise Condominium Resort located close to Lahaina & 3 miles from Kaanapali. This description is based on information provided by the hotel.
No Business Center Fitness Center No Free High-Speed Internet Free Parking Pets Not Allowed No Restaurant No Room Service Swimming Pool
Check Rates: $207 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Outrigger Royal Kahana

( 5-9 of 154 )
“Disappointing and rundown”

Outrigger Royal Kahana

May 3, 2008
1/2 found this review helpful

I did alot of research on this condo/hotel and found it to be an ideal location for our 2nd trip to Hawaii in less than a year. We are not the type to complain, but this place is in dire need of some help. The grounds are nice and kept up well and the pool area was very nice.

However the main problems exists in the units themselves. Our unit specifically #312 Ocean Front 1 Br Condo was tastefully appointed with what you would expect to have in your own home. That was a nice touch and saves some $$$ on eating out or staying at a hotel with the high $$$ room service or restaurants.

The chief complaint was the AC. No matter what one did you couldn't get the air to get below 75-76 degrees. You could stand in maybe 2 spots in the entire condo and get a glimpse or feel of cool air. I called and complained and they sent up a housemen that said "I've been telling the owners for years to fix these AC units but they don't" Where does that leave me the guest? I asked. Well "out of luck" he responded. We've been here since the 23rd of April and are leaving on the 5th of May. And honestly the AC in my rental car is cooler than the air in this condo unit. It's so bad that as I type this review I'm sweating profusely. I've never written a review while still in the hotel I'm reviewing.

The problem is the jalecy(sp?) windows on the front side including the bathroom won't close leaving holes big enough you can fit your hand through them allowing whatever air is in the unit to escape. However it is noteworty that they have signs all over the windows and doors saying to be sure to close the windows on the lanai or bedroom windows while the AC is running.... But why since the other windows don't even have controls to close them allowing the AC to escape anyways. No response for that one either.

I have never in my travels ever stayed at a hotel/condo or otherwise where I've literally sweated while lying in the bed at night. I would get up occasionally and stick my head in the freezer to cool off or walk out on the lanai or get this actually stand on the bed in one certain spot to get a blast of cold air from the 1 of 2 vents in the entire place.

My recommendation is that until the Royal Kahana management and possibly the owners of the units actually fix these problems it will continue to be a mediocre place to stay. It's very far away from Kahului Maui Airport and the only positive I have to say was the grounds and the front desk staff on check in were very warm and personable. But the hotel err condo or whatever you want to call it is in dire need of a makeover in the HVAC system. I would recommend that you stay somewhere else or at the Outrigger property in Wailea.

Kanaapali Taxi (Loi and Ti) were superb in handling transportation to areas where we just didn't want to fight to find parking like our trip to Molokai. (Highly recommend that!!))) Rudy is the best tour guide on Molokai.

Check out Blue Hawaiian Helicopters http://www.bluehawaiian.com

For an aerial experience of Maui they are the best. My wife and I flew with them 4 times in the last year.

Mamas Fish House is also a must while visiting Maui.

  • This TripAdvisor Member:
    • Liked — Grounds were well kept and very nice - pool area and beach
    • Disliked — HVAC and maintenance of the units
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OCALAFLORIDATRAVELER's Summary
Date of Stay: April 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: July 31, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $207 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Peaceful Vacation At Unit #909”

Outrigger Royal Kahana

4 of 5 stars
San Francisco
Apr 28, 2008
1/1 found this review helpful

We booked unit #909 through VRBO and enjoyed the stay. While the resort is outdated, our unit was simply decorated with modern wooden pieces and nice accents. It was very clean upon arrival. The view from the balcony & the bedroom were simply amazing. The lanai proved to be a great place to start and end the day by enjoying breakfast at the high wood table and the sunset on the lounge chair with a glass of wine.

We enjoyed the little features the owners provided like the iPod docking station and the coffee maker which brews into travel mugs- perfect for mornings on the go. The kitchen had everything we needed to make a few meals and while the blender didn't work the first time we tried to use it, the management company was very quick to deliver a brand new machine so we could enjoy fruity cocktails.

As I mentioned, the resort is dated. There was work being done at the pool but there were plenty of lounge chairs on the grass facing the ocean which provide a much better view anyway. There was a small work out facility which we had access to & used daily. The resort is centrally located and a short drive to many great restaurants: PacificO (great view & food), Sansei (excellent sushi!) and Mala (simply fun!)

Overall, I would recommend #909 if you don't mind taking ithe resort with a grain of salt.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winegalsf's Summary
Date of Stay: April 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: January 27, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Families with teenagers
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $207 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Disappointed spring break”

Outrigger Royal Kahana

2 of 5 stars
Portland, OR
Apr 3, 2008
0/3 found this review helpful

We were very disappointed with our unit. The decor was "Grandma style" and the carpets were dirty and furniture was old. The maid staff was lazy- the first day we arrived the bathroom walls were dirty. The lobby was really sad and looked like it had never been updated since they built the place in the 80's. This place could be really nice if it was updated. We did have a beautiful ocean view. We had a great time in Maui but would not recommend this place.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neoldthing's Summary
Date of Stay: March 2008
Member since: April 03, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $207 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A Pleasant Surprise!”

Outrigger Royal Kahana

4 of 5 stars
El Paso, Texas
Mar 31, 2008
5/5 found this review helpful

My wife and I stayed at the Royal Kahana from March 21-28 and we had a great time. We stayed in a 1-bedroom unit that was very well decorated and in great shape. Even being on the 2nd floor offered a clear view of the ocean and neighboring islands. We even got some great views of the whales breaching from our lanai.

Yes, the complex isn't the Ritz-Carlton, but it wasn't in that bad of shape as some of the other reviews have claimed. The staff was also very pleasant and not rude at all as others have claimed. The daily maid service was super and efficient. She even did our dishes! The carpet was clean and in very good condition as was the furniture in all the rooms. The only "dated" aspect of the room was the tile in the bathroom (it was still in good shape though).

Having a car (a must) made it very easy to get to the various beaches, Lahaina, South Maui, etc, although the traffic can be a bit congested at times. And speaking of beaches, we found the D.T. Fleming beach to be a great place to use the body board, but the ones in Kihei (South Maui) offered calmer water and nicer facilities. Just a matter of opinion as ALL the beaches we went to were very good. The only downside for my wife was the water temp (74 degrees) and the cool evenings. This was our first trip to Hawaii as we have been going to Jamaica the last two years which does have warmer water, but it just takes a day or two to acclimate.

Yes, if you want to save some bucks, go to Safeway or Star Market for food items and do some meals in the room. We did breakfast there and prepared our lunch on most days before we headed out (bought a small cooler at Star for $9 and got ice at the condo in the basement).

Parking was NOT an issue as another reviewer recently stated (I was there at the same time he was), but the slots are very narrow. If you stay with an intermediate size car you'll be fine.

Overall, our seven days in Maui were great, and staying at the Royal Kahana was much better than we had expected.

  • This TripAdvisor Member:
    • Liked — Price and location
    • Disliked — No complaints at all
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElPasoJack's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: November 11, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $207 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Home Away From Home”

Outrigger Royal Kahana

5 of 5 stars
Fort St. John, Canada
Mar 29, 2008
3/3 found this review helpful

We couldn't have asked for a better slice of heaven on earth. Our 10 days spent in Unit #608 were absolutley fantastic. The owners have taken great pride and care to make sure that everyone who stays there feels like ohana (family). The unit was outfitted with every convenience you could ask for. Coming home after a busy day seeing the sights was like coming home to an old friend. It just felt cozy and comfortable. From the overstuffed mattress on the bed to the wide selection of island music available for enjoyment on the stereo, as well as big screen TV's in both the living room and bedroom, the owners seemed to have left nothing forgotten for a relaxing vacation. We would book there again in a heartbeat, and most definitely will in the future.

  • This TripAdvisor Member:
    • Liked — The comfort and convenience.
    • Disliked — There was nothing not to like.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bobnalong's Summary
Date of Stay: March 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: February 23, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $207 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Outrigger Royal Kahana

( 5-9 of 154 )
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Outrigger Royal Kahana Also Known As

Address: 4365 Lower Honoapiilani Road, Lahaina, Maui, HI 96761