I did alot of research on this condo/hotel and found it to be an ideal location for our 2nd trip to Hawaii in less than a year. We are not the type to complain, but this place is in dire need of some help. The grounds are nice and kept up well and the pool area was very nice.
However the main problems exists in the units themselves. Our unit specifically #312 Ocean Front 1 Br Condo was tastefully appointed with what you would expect to have in your own home. That was a nice touch and saves some $$$ on eating out or staying at a hotel with the high $$$ room service or restaurants.
The chief complaint was the AC. No matter what one did you couldn't get the air to get below 75-76 degrees. You could stand in maybe 2 spots in the entire condo and get a glimpse or feel of cool air. I called and complained and they sent up a housemen that said "I've been telling the owners for years to fix these AC units but they don't" Where does that leave me the guest? I asked. Well "out of luck" he responded. We've been here since the 23rd of April and are leaving on the 5th of May. And honestly the AC in my rental car is cooler than the air in this condo unit. It's so bad that as I type this review I'm sweating profusely. I've never written a review while still in the hotel I'm reviewing.
The problem is the jalecy(sp?) windows on the front side including the bathroom won't close leaving holes big enough you can fit your hand through them allowing whatever air is in the unit to escape. However it is noteworty that they have signs all over the windows and doors saying to be sure to close the windows on the lanai or bedroom windows while the AC is running.... But why since the other windows don't even have controls to close them allowing the AC to escape anyways. No response for that one either.
I have never in my travels ever stayed at a hotel/condo or otherwise where I've literally sweated while lying in the bed at night. I would get up occasionally and stick my head in the freezer to cool off or walk out on the lanai or get this actually stand on the bed in one certain spot to get a blast of cold air from the 1 of 2 vents in the entire place.
My recommendation is that until the Royal Kahana management and possibly the owners of the units actually fix these problems it will continue to be a mediocre place to stay. It's very far away from Kahului Maui Airport and the only positive I have to say was the grounds and the front desk staff on check in were very warm and personable. But the hotel err condo or whatever you want to call it is in dire need of a makeover in the HVAC system. I would recommend that you stay somewhere else or at the Outrigger property in Wailea.
Kanaapali Taxi (Loi and Ti) were superb in handling transportation to areas where we just didn't want to fight to find parking like our trip to Molokai. (Highly recommend that!!))) Rudy is the best tour guide on Molokai.
Check out Blue Hawaiian Helicopters http://www.bluehawaiian.com
For an aerial experience of Maui they are the best. My wife and I flew with them 4 times in the last year.
Mamas Fish House is also a must while visiting Maui.










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