We stayed at the Sheraton from 5/5 - 5/10 for our honeymoon. We got a deal for an ocean view room at $195/night. The staff was very helpful, right from check-in til check out. The bell man was great. Gave us a quick tour of the place. I let him know we were there for our honeymoon and he went ahead and had room service bring us a complimentary bottle of champagne.

We had an ocean view room in Building 4 which was nice. It was also very clean and housekeeping did a decent job of tidying up contrary to some other reviews. The sweet sleeper bed wasn't anything like a Westin heavenly bed, but it was still very comfy.

The hotel grounds were excellent. It wasn't as lavish as the Westin or Hyatt, but it was alot more peaceful which was perfect since we were there for our honeymoon. One drawback was the beach was very crowded since black rock is right there and that's a prime snorkeling spot. Didn't have any problems getting a chair at the pool.

We didn't eat at any of the restaurants at the hotel. We chose to try the numerous places that our friends suggested. And they were all great. Breakfast, try Gazebo in Napili and The Plantation house in Kapalua. Fast food take out, Honokowai Okazuya & Deli. Try the ono (wahoo) there. Outstanding. Sushi, definitely hit up Sansei in Kapalua.

Back to the hotel (pardon the pun), overall it was great, especially for the price. Would definitely stay there again if we could get that same rate.

We wanted to be sure to get a deluxe oceanfront room (includes microwave and refrigerator plus bigger with marble bath and looks right into ocean) and know that they will sometimes upgrade. However, we did not want to take a chance on that so booked one..How often do you go to Maui?? Our room was great and since the Deluxe Oceanfront Rooms are on Black Rock and in Building 6 (actually 3 buildings)..they are soooo far away from everything else. Bldg 6 has its own parking lot nearby which is a big help (timewise). These rooms look out (or down) right into the ocean..
In order to get back and forth from your room (in Bldg 6) it is a 10 minute walk and 3 separate elevator rides to the beach, pool, restaurants, lobby, etc..
But what a lovely walk.. so tranquil, manicured grounds, open-air lobbies with amazing views of the mountains, beach or resort.. Everything is so peaceful, laid back and tropical. Staff is all very helpful, warm and accommodating.
Food in Kikis Terrace (breakfast buffet) was excellent with great service and an enchanting setting right next to their huge Koi pond (open-air)... A little pricey ($23?) but a lovely experience and frees you up for the day's activities..
Room service was excellent also (sooner than we ever imagined) with superb food..
The other restaurant (? Reef) had delicious food and great service also..
A great pool that meanders around like a small river with little private areas for sunbathing, a couple of small waterfalls, small built-in slide, bridge, beautiful foliage, a larger pool also, kiddie area and very romantic private hottub hid in the middle between large rocks. We enjoyed the little private areas we could move along and talk and not be surrounded by other people.. A lot of fun...
The most amazing viewing area on the beach (8th floor) for picture taking and panoramic views of Paradise... Truly takes your breath away...
THE greatest location with the walkway beginning at the Sheraton and winding along the beach beside all the resorts and restaurants to fantastic Whalers Village... (maybe 10-15 minutes away)..A wonderful, fun and scenic walk... We walked it every morning before and after breakfast.. The Westin and Hyatt (spectacular) in easy walking distance for restaurants, spas, shops or "strolling" .. The Best beach in Maui, in my humble opinion!
Guess you can tell, we loved the Sheraton!! Aloha

We stayed 5/5-5/8, in an ocean view room in building 2. We got the room for $195 a night through bookit, but add to that a 17.71 daily "resort fee" for parking, coffee in the room, newspaper, and the fee isn't optional. The first day of valet is complimentary, then 5 bucks a day thereafter, plus tip, but you are already paying for parking in the resort fee. There are lots of spaces in the parking garage, and it's very close to the lobby so you aren't saving yourself a lot of time by using valet. Remember to tell the front desk you wont be using valet parking after the first day. Your room key gets you into the parking garage.

The room was clean, the bed had nice linens, the bathroom had adequate towels, soap, lotions, shampoo, conditioner. There is a small fridge, and it costs extra to have a microwave in the room. There is a lot of closet/dresser space. There is a laundry facility in building 4, WAY across the complex. It's 2 bucks for the washer, 2 for the dryer, and 1 for the detergent. If you do more than one load, or have family sized laundy, you would do better going into town, or at least buying a box of detergent at Longs.

The service was pleasant. I had emailed asking for a king size bed and we were not given one; I asked reception to change it and it took about 10 minutes but it was changed. The travel agent in the lobby is very nice, but you will get better deals if you look around, but it is convenient for them to do all the planning for you and print out your tickets.

The food by the pool was average; we had nachos that quickly turned soggy. The breakfast buffet was expensive; 23 bucks for each adult, but we liked the variety and the food. A BETTER breakfast bet is driving north to Napali Shores (you'll see an itty bitty sign on the condo sign for "The Gazebo"), park, walk through the complex down to the water, and you'll get to The Gazebo restaurant. Their Big Kahuna omelet and Macadamia Pancakes fed two adults for under 25 bucks, and we couldn't eat it all. Get there by 7:15 am to avoid lines; otherwise you'll wait 30 to 45 minutes in line to be seated.

The snorkeling at Black Rock is okay but crowded and you have to watch out for people jumping off the rock onto your head. You'll do better going to Makena Landing or 2.1 miles north past Office Road to the reserve. The beach at the Sheraton is lovely and perfect for families. The pool is beautiful; we got out there early and were the only people in it. We really enjoyed it.

I would stay here again, but only if I got a deal. I wouldn't spend $400 a night, because I didn't think it was worth that, but I would spend $200 a night, due to the nice facility, convenient location, great pool and beach, decent snorkeling, and atmosphere.

We stayed at the Sheraton Maui 4/19-4/26. It was our 3rd visit to Kaanapali and first at the Sheraton. Usually we stay at the Hyatt, which is beginning to show much wear and tear for the prices they charge. We got a great deal ($195.00 a night, oceanview room, through bookit.com)

Upon check in, we were upgraded to deluxe oceanview. Everyone was nice, the room was well kept and updated.

The beach at Black Rock is the best part of the strip and Whaler's Village is a quick walk. We had lunch by the pool a couple of times, service was spotty. Food was just decent. Better to go to Whaler's Village (Leilani's is consistently good), Lahaina, Pacific'O is great or for breakfast/lunch Rte 30, towards Kapalua, CJ's is reasonable, fresh, fast and good.

Our only negative about the Sheraton was that our room housekeeping was substandard. We had to ask for extra towels, regularly. Plus, the room was barely cleaned daily. The rest of the hotel was immaculate.

We had a great visit and would definitely go back to the Sheraton.