We stayed at the Hale Pau Hana Resort, Kihei Maui in May of 2006.
We have made over 20 trips to the Hawaiian Islands and enjoy Maui the most. We have rented directly from resorts and from private owners. We have stayed in Hotels, Condos and Homes. Our recent trip was most enjoyable, however...we were disapointed in the condo unit we rented. We located the rental through the internet and worked with the owner directly. We paid just $10 under the nightly going rate. Upon arriving we discovered old food in the refrigerator, dirty and stained carpets, mold in the bathroom, torn furniture and un cleaned linens on one of the beds. Also, the owner had boasted about ample supplies and no need for anything. There was only one complete set of towels - not even enough for two people. Since the owner did not participate in the front office rental pool, we could not ask for more towels, or have the cleaning staff make a return trip. As we enjoyed our "outside" time at the Hale Pau Hana, we witnessed the attention to detail and the pride that the staff showed in all areas - especially the cleaning staff. All of the other units recieved a very good cleaning, including windows, railings, outside floors, etc. We also witnessed everyone enjoying their nice new large blue beach towels and matching towels in their units and around the pool.
We will most likely stay at the Hale Pau Hana again, however, will make sure not to rent unit # 28 and book directly through the front office or a legitimate rental agency.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
runmaui, Owner of Unit #28
(Management representative)
Feb 26, 2008
Aloha,
This is in response to the bad review for our unit #28. We are sorry our guest had a bad experience 2 years ago. It was unfortunate that our maid forgot to clean the unit before our guests arrived. She has been replaced with an excellent housekeeper. Our unit has individual private WiFi to connect to the internent and a 44" Sony flat screen TV that provides high definition programs and expanded cable programming. We have a new kitchen counter, new pillowtop bed, and rolldown blinds that maximize our ocean view. Our end unit location is the closest to the beach without any obstructions to the view of the ocean and has a bonus side window with another view down the beach and out to Molokini.
Our unit is very individualized, without a cookie-cutter ambiance, and is very attractive to our repeat visitors. Our maid is instructed to leave the leftover beer, sodas, spices, rum, mayo, butter, etc., in the unit for the next guests to decide if they want them, as opposed to each guest having to restock the unit upon arrival.
Our unit is usually $20-25 less per night than the units rented through the resort, as we do not provide towel service like they do on Monday-Wednesday-Friday. The resort staff does a top notch job on all of their units and provides entertainment for all guests and residents of Hale Pau Hana on Tuesday at sunset. In short, you cannot go wrong staying at Hale Pau Hana.
In regards to the grumping old people criticism mentioned in another negative posting and the burglary incident, each unit is provided with a safe and the grumpy old folks are drifting away or mellowing with age.
Mahalo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.