Was there for a wedding in June, traveled all day to find they had lost our reservation, even though we had a confirmation number they could not find it in their system. We waited for over an hour for them to fix the problem temporarily. The day of the wedding some of the hotel staff was VERY rude to some guests at the wedding, also dont bother eating at the restaurant unless you have an unlimited amount of time, the food is average and it takes an unimaginable amount of time to be served. As for the positives, the hotel was very clean, beds were EXTREMELY comfortable, and not all of the staff was rude. Would be a great hotel for buisness travelers, many buisness amentities.

I had my wedding reception at this hotel in December 2006. It was perfect. The service and hospitality that they not only showed to me but also my guests was amazing. They have an in-house wedding planner that was always available to meet with (and we did a lot!), and by the time the wedding came around, the staff knew us all by first name. The evening of the wedding reception was absolutely gorgeous (right before Christmas), with beautiful decorations and a huge Christmas tree in the front lobby. We had some "drama" with a few guests, and it was handled so well that I (the bride) had no idea anything happened until the next day from my family. The rooms are very comfortable (especially the beds) and spotless-clean; there are huge floor-to-ceiling windows in each room, with a great view if your room faces south. The food is some of the best hotel restaurant food I've had, and they have a great lobby bar. Overall a wonderful place to stay and to hold functions. I would recommend it to anyone!

I stayed at the Marriott Milwaukee West for a work trip in April 2007. From the moment I arrived to the moment I left, the staff were incredibly friendly and helpful. And, the hotel is very nice, with comfortable beds.

The best part was the housekeeping! They actually were thoughtful enough NOT to put all those crazy pillows back on the bed every day, so I didn't have to keep moving them out of the way. They also carefully cleaned the bathroom, without shoving all my toiletries into a messy corner.

The gym is actually decent size (not just a converted hotel room) and there's a small pool and hot tub, which were very clean and nice. The entire building is very well kept.

This is a great hotel, and made the week pass so much more smoothly. And, the buffet breakfast is gorgeous, with real fresh fruit (not canned stuff.) It's totally worth the money, and I'll be staying there again in a month. If you're in the MKE area, and staying west of downtown, this is totally the place to stay.

I'm a frequent business traveler and I have spent several weeks at this hotel. My colleagues who stayed at the Sheraton said that this hotel is much better than the Sheraton. This hotel has clean, neat rooms, a good selection of food for all 3 meals, and probably the most impressive wine list I've seen for a hotel of this caliber and location (i.e., not a big city). However, service at times can be impersonal and cool. The cable selection of channels is extremely limited (except for news and sports channels), but this is a common complaint I have about Marriott hotels in general. Given the known high occupancy rate of this hotel, it is disappointing to discover that they frequently run out of dishes and beers at the bar (even the local beers).