expensive hotel, i don't mind paying, but you should cater to the customer. they don't take reservations, they make you wait over an hour for a table. they run out of wine. big disappointment. I can stay next store for half the price and get the same treatment at the hilton hotel.

Booked 2 nights, July 5-7, as a romantic getaway using my Hilton Honors points. I requested a room with a fridge and a balcony. Didn't get the balcony and the fridge cost $10 a day. Oh and so does internet if you want access. It's even more expensive if you use the business center since they charge for that too. Rooms were okay, nothing great. You have the option to self park your car -- that is if the lot's not full since that lot is shared with public parking, hotel guests are not guaranteed a space. Valet was rude and they wouldn't let us use the hotel cart without a bellman accompanying us. So we made sure not to use their valet services. Elevators are extremely slow.

Catch 31, one of their hotel restaurants, hostess staff was slow and unattentative. It took them 10 minutes to recognize that we were standing in front of them before acknowledging us. They quoted us an hour long wait but it only took 25 minutes. Rob, our server, was great and one of our better highlights of our stay. The food was good. We also had dinner at Salacia and the food was excellent, so was Patrick , our server.

As a Hilton Honors Silver member, I was not treated any differently than the guy next to me who isn't a member. Hilton normally allows later check-outs beyond an hour and the front desk got rude with me when I asked for 1.5 hour late checkout. He said he would charge me. Most of their staff is in dire need of taking Hospitality 101. Poor service comes from the top and obviously GoldKey management and reality doesn't invest in making sure their employess offer superior services. The lack of good, friendly and warm service doesn't match the nice look of the hotel.

One of the better hotels on the beach - has a Hilton quality but does not go the extra mile to exceed it. I would definitely stay here again and again though! This is a great hotel overall.

Good stuff - clean rooms, comfy, excellent location, great rooftop bar, nice rooftop pool (although slightly small in relative terms), awesome lobby (especially at night), Catch 31 the seafood restaurant is excellent but definitely pricey (the bar is very hip and also the #1 place to be at night), parking is good to have right across the street, friendly maid staff

Other things to consider - got here on a "sand soccer weekend" and the place was swamped with kids (including the rooftop pool), they need more elevators - the ones they have are quick but they are not enough to accommodate large crowds, kind of weird walking through the lobby in my bathing suit past folks in suits for a wedding reception

I would recommend this hotel for almost the whole spectrum of potential visitors. It also would be an excellent place to host a team meeting or conference. This will be a hotel to return to at least once a year.

I stayed here in May 2008. Overall I thought the hotel was fairly good, except there were some inconveniences that made me not give it 4 stars. This included the fact that the room I was given even though it was a corner ocean view room I was not impressed. One of the walls needed a paint job. The room seemed fairly small from what I am used of.

I was surprised that at a beach location their was no safe deposit box, refrigerator, or microwave in the hotel room. I requested the refrigerator, got one for a fee. Did not like the fact that to use the business center computers was a fee. If I had know, I would have bought my laptop with me because they charge by the minute very expensive. As a Diamond member I was expecting better, and a good upgraded room. What's the use of a membership, if you don't see the differentiating benefits.

In addition, the complimentary guest services that's available in the hotel to help you plan and find activities to do, where using half the time to make a sells pitch for new time shares that really put me off.

The lobby, restaurants, and pool though I thought was overall good. In addition, to the easy access to the beach, also complimentary beach towels are available for hotel guest (towel a bit small though). If not for these elements they would have gotten a 1 or 2 stars from me. Cheers!