I stayed at this hotel because I am an elite member and have always been extremely pleased with the Marriott brands. Even after reading other negative reviews, I decided to stay here rather than at the Marriott Suites across the interstate. Although the suites had many rave reviews, I chose the Renaissance for the view and the package deal (Escape! Shopping).

For only $159 a night, I got an Executive Suite that included a late night snack with wine and continental breakfast. The snack had to be requested each night 30-60 minutes ahead of time and was different each night. To enjoy the continental breakfast, you had to go the hotel restaurant only to receive cereal!!!

Now for the service and staff of the hotel or lack thereof. Upon arrival, I was checked-in in an almost rushed fashion. There was no recognition of my elite status or welcome gift as with most other hotels. When entering the room, it was spacious, but slightly dated and worn. There were two beer caps on the floor and a rather humorous white stain on the seat of the desk chair. My request of a downtown view was not honored. The bed was extremely comfortable. The bathroom was on the small side, but amenities were wonderful. I am planning on purchasing some of the Lather products.

On my second night in the hotel, the shower handle broke and rendered the shower unusuable. I immediately called to have it fixed. After an hour, the engineer left to look for a replacement part. We were leaving to enjoy the Saturday night and I stopped at the front desk to request a phone call if we needed to move. The rude staff informed me that I just needed to check the front desk when I got back, even if it was late and they would tell me if I needed to move. I did this and at 2am was told I would be moving. I had to request assistance with my bags!!! The only good side was that I finally got a view of downtown, but no other apologies were made for the inconvenience.

Once in a functional room, pleasant sounds of drilling and hammering provided an unrequested wakeup each morning at around 8:30 and throughout the entire day until around 4.

At checkout, an error with the bill (phone & internet charges) had to be fixed. Once again, the staff made no attempt to apologies and did not act as if you were a valued customer at all. Gathering from the patrons of the hotel bar, this hotel is primarily a place for Southwest Airlines employees to stay so they aren't concerned about making any good impressions.

Overall, the rooms are okay, but slightly dated and damaged. The staff could've come straight from a Comfort Inn as far as I'm concerned. Everyone from the front desk to the engineer to the bartender showed unpleasant and rude behavior. The maid service was friendly though. I would NOT recommend this hotel unless you get a package deal and even then, don't expect anything more than a place to sleep. They couldn't care less about how enjoyable your stay is.