My husband and I just returned from the Wyndham Market Center and I must say that I am extremely disappointed. A few of the previous posts refer to this property as a “luxury” property and that’s not even close to being true. While the public areas in this hotel are quite nice the rooms fall short of that description.

First of all, the rooms are very small and the bathroom was extremely tiny. So tiny, in fact that only one person could be in there at a time and even then it was difficult to turn around without hitting your arm on something. The ceiling was so low that my husband (he’s 6’ 3”) only had about 3 inches of clearance above his head and practically had to bend over to use the shower head. On top of that, our tub didn’t drain properly so by the end of our shower, we were standing in a decent amount of water. There was a strand of hair in our clean towels and the washcloths were so thin you could see your fingers through them and one of them even had a few small holes in it. The floors were old and cracked and there were a few spots in the walls and floors of the bathroom that desperately needed caulking. The door knob looked that it had been removed and when it was replaced they left a space between the hole and the handle so you could see through it to the room (sure it was only about an inch wide but come on, I wouldn’t even expect to see this at a two star property). There were also a ton of scratches on the door like someone had had to claw their way out.

The décor in the room was nice but there wasn’t even an enclosed closet. The closet was a bar set up right inside the door with a few hangers. I can’t tell you the last time I was at a property that didn’t even have a true closet. On top of that the walls were so thin you could hear the conversations of the guests in the next room. One morning I was treated to a business phone call and the next night I got to hear a drunken man talk to his family. Talk about a real treat! One of the light bulbs needed replacing and the clock was set for the wrong time. Instead of showing 6 a.m., it showed 6 p.m. which meant the alarm didn’t go off the first morning we were there. I realize all of these seem like insignificant issues but when you’re confronted with all of them in a short time period, they definitely add up.

The service at this property was about half and half…half was great and the other half just average. The food we got from room service for lunch one day was really good and our service was fantastic. However, the next morning our experience wasn’t quite as good. We needed directions a few times during our stay and each time we were given impeccable directions and were given service with a smile.

I use this website a lot and usually rave about a property; unfortunately this is not one of those times.

I decided to stay here instead of the Anatole next store.The room was small but very nice and clean the service was awesome best hamburger i have ever had for room service the breakfast was also very good and i am very picky about my food.The hotel is small but that's what I wanted it was a very good experiance and I will always stay there when i travel to Dallas. You really get alot for your money. This was a classy place.

We originally booked at the Best Western Market Center based on the great reviews on this site. We normally don't stay in motels, but my wife and I decided to give it a shot. However, upon checking in, we were dissapointed and decided to hunt around for another hotel. For only twenty dollars more (80 dollars a night) we found the Wyndham Market Center right next door. Wow!! This is simply the best hotel bargain I've ever seen. The lobby is beautiful and the rooms are very nice. I have stayed in hotels that were double the price that weren't as nice. The rooms are what you would expect from a $150.00+ a night room. I find the Wyndham Anatole (right near this hotel) to be a gargantuan monstrosity. If you are looking for a smaller cozy luxury hotel that won't break the bank in Dallas this is the real deal. Keep in mind that this is not the best part of town, but it is very close the best parts of town.

I book events in upwards of forty hotels per year. I am committed that my attendees have an extraordinary experience, so I aim for 4 diamond properties, but due to availability, I sometimes have to settle for 3 diamond. I have been to many an excellent 3 diamond. This was certainly not one of them. My customers had an extraordinary experience, all right. Extraordinarily lousy!
When I arrived I was informed that the hotel was oversold and that 30% of my customers (all of whom had reservations) were to be bumped to another hotel, a 2 diamond next door. Okay, so these things sometimes happen. What upset me, though, is that I later discovered that the hotel had known of the situation 3 weeks earlier and, although I was in weekly contact with them, I was never informed of the problem. Had I been so informed I could have made arrangements with the Hotel next door (which is owned by a friend of mine) to at least have gotten my customers into their recently renovated rooms. As it was, they ended up in the last remaining rooms, and I got complaints from every single one of the "bumped".
I was at the front desk as 6 of my attendees were trying to check in. They were told, with no explanation, that they would have to stay elsewhere and they were understandably upset. The front desk staff clearly had no training whatsoever in communication and customer service. I had to step in to explain and apologize for the situation.
As for the next two days, the hotel never did perform in a way that would redeem itself in my eyes.
I am actually shocked that the Wyndham Anatole next door (a fabulous hotel) doesn't lobby to have the Wyndham flag taken away from this sad excuse for a hotel.