I stayed here for a conference. Room was clean and looked recently renovated. Great shower/tub with a nice dual shower head. Room was very clean. Lobby area is quite small. Service in the hotel restaurant was slow and unresponsive. No pool.

To save wear & tear on your eyes, I’ll try to offer this review information as concisely as possible. After my 3-day stay at this Westin, here’s what I think...

The Pros
- Acceptably clean room (there was some garbage in the closet left behind by a previous occupant, and some small stains on the chairs, but everything else was fine).
- Good size room (didn’t feel cramped at all with two queen beds, a nightstand, a desk, an easy chair with footstool, and the combination TV cabinet & chest of drawers).
- Had a “super shower” with two heads that provided an excellent drenching (plenty of hot water too...and I do mean hot).
- It was very quiet; didn’t hear the other guests at all.
- Very comfortable bedding (lots of pillows and a down comforter).
- The “climate control” was adjustable and worked perfectly.
- The Starbucks coffee maker was a nice perk.
- Received a “free” paper every morning.
- Good view (one whole side of the room was a window looking onto downtown Dallas).
- Wonderful light-blocking curtains (a real plus if you want to sleep late).
- Concierge was knowledgeable and helpful when making dinner/sightseeing arrangements.

The Cons
- Not much of a bargain (paid $228 w/tax per night). I’ve paid much less in other cities for a comparable room.
- No internet access included in room price (must pay either $16/day for a hard wired connection, or $10/day for wireless). The Adam’s Mark hotel across the street at least provided free wireless internet in its lobby.
- Hotel restaurant has a limited and somewhat pricey selection (plan on $30+ per person). However, there is a food court beside the hotel with more affordable selections (and there’s a pretty ice rink there too).

The Bottom Line
The pros definitely outweigh the cons in this hotel, which is within walking distance of several notable attractions (such as three museums and a symphony hall). You’ll most likely have a pleasant visit, but your wallet/purse surrender about $700 for a 3-day stay, and there aren’t many amenities included in that price beyond the basics (like a coffee maker).

My fiance and I stayed at the hotel for two nights. The [first] room, #221, seemed very nice - tasteful decor, Starbucks coffee for the coffeemaker, etc. - until we discovered pieces of wet plaster falling from the ceiling onto the bed. Unfortunately this discovery occurred AFTER we had unpacked, showered, and gotten into that same bed. ICK. We reported the problem to the front desk. The pleasant but not terribly apologetic clerk got us another room - although to our surprise she didn't seem to share our concern over what appeared to be a water leak. We packed our things and moved to the new room.

This second room, #423, turned out to be wheelchair accessible, which would not have been a problem except that the shower floor (which was open to the rest of the bathroom) was not built properly slanted, so that upon using the shower, water ran out into the bathroom and pooled in the opposite corner instead of running down the shower drain. (We wondered if the room above our original room was wheelchair accessible - we thought that might explain the leak over the bed!)

In addition to these problems with our room - correction, rooms - the hotel was full of "energetic" (read: loud) young cheerleaders and their families during our stay.

Overall, our experience wasn't awful, but it was not what we expected from a Westin. We would have said such to the front desk clerk upon checkout if he had asked us how our stay was, but he didn't.

My husband and I stayed at the Westin for a business trip. The room was spacious and clean. The bed was very comfortable. The service was excellent.

Our room faced downtown, but I could understand why previous reviewers would not like to face the indoor mall. However, it does close early and when we were there the ice skating rink didn't pose much of a problem.

Cabs are VERY expensive in Dallas. There is a lite rail right outside which will take you to places to eat. There is also a free trolley about 4 blocks from the hotel which was very handy.

Only one poor thing to say about this location...the in hotel restaurant. Avoid at all costs. But this is true of most hotel restaurants. We were tired and didn't feel like going out (Texas was unusually cold when we arrived 30 degrees).

Not much to do downtown Dallas w\o a car. The Dallas Aquarium is nice. Sonny Bryans is a good place for dinner. There is a great pizza place in the West Village called Campangia's (sp) which is worth the trolley ride. Trust me. Get the calzone, you won't be disappointed.