I stayed here after leaving another hotel in Dallas. I stayed at this hotel for 19 nights total, and I don't regret a moment of it! The staff was amazing, especially Miss Gilda. She was so accomodating, and the nicest lady ever. They have free wireless internet in the rooms, free breakfast, and they had free happy hour with snacks on Monday-Wednesday. On Wednesday, they had karaoke. The room was so clean, as was the rest of the hotel. The location was good, near restaurants and bars. If I ever go back to Dallas, I will definitely stay here. I am quite picky when it comes to hotels, but this one was great!

I stayed here for business for one night. The hotel is very nice, very clean, very modern. Friendly staff. They had karaoke and free beer on Wednesday nights! A very good time!

Rooms were clean, fairly upscale. Bed was comfortable. Walls were a little thin though is my only complaint. Would stay there again.

This hotel can best be summed up as a series of pluses and minuses.

This hotel was in an excellent location in terms of local restaurants - a plus. In terms of proximity to the Convention Center, it was a good 15 minute walk and a $7.50 taxi ride back - a negative. The hotel had indicated on the phone that they had a free shuttle but it did not operate on the weekend.

The room was large, well maintained, included a kitchen area/table and the wireless free -- big pluses. But, the room had a strange layout that included having the sink in the same area as the beds, meaning that turning on the light to use the sink disturbs any still sleeping. Further, the air conditioning was good but incredibly loud. The TV was relatively small and hard to see from one of the beds.

The included breakfast buffet is very nice -- a plus and an excellent value, particularly for families. Except when the worker responsible does not show -- a negative. On the Saturday when the worker did not show, a staff member went out and bought about 200 take out egg sandwiches from McDonalds to put out -- OK but not a breakfast buffet. There is no manager's reception on the weekends.

Staff ranged from very helpful and friendly -- a plus -- to rude and indifferent -- a negative. Sometimes, cheerful greeting. Sometimes, the front desk did not answer the phone and staff monitoring to ensure food did not run out at the buffet was missing.

The actual hotel is very nice. The rooms were large and clean. The ac was fast and cool and the beds were very comfortable. If your wanting to hang in the West End area this hotel is the perfect location. The West End bars & restaurants are literally right behind this hotel. You can bar hop and walk home to the hotel. very easy.

However, the afternoon/evening staff when we check in Sat. about 4:30pm was very rude. The valet staff was lazy and rude. I walked in to give him my keys and he couldn't even bother to stand up. He stayed sitting in his computer chair and just held his hand out for the keys. No hi, no thank you, nothin. I'm not expecting him to kiss my butt, but I should expect a little more than that since I am paying an extra 20 a day for this valet service.
The front desk chick was also pretty helpless. I was told that they would be charging an "authorization fee" of $180 and it would be pending on my card for at least 4 days maybe a week. I was very upset as I had not been told anything about an auth fee. Then she swiped my card for the auth fee before I told her ok.

When we checked out the next morning it was like a 180.
The front desk gentleman was VERY nice and helpful. He also informed me that the Authorization fee would only be held on my card until the end of the day at the latest?! I don't know why there was a difference in info but, the evening staff should know what they are talkin about. To some people (meaning me) $180 is not exactly chump change and I need to know for sure how long I will be without my money.
AND the older valet gentleman that morning was sooo nice. He was friendly and quick with our car, so unlike the young guy who was working the night before.

Overall, based on the hotel rooms we would stay again as they really were very nice rooms for the price. I just wish they would educate and hire better staff for the evening shifts.