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Hotel Lumen - a Kimpton Hotel: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 27 reviews
27 Reviews
5.0 of 5 stars
6
4.0 of 5 stars
13
3.0 of 5 stars
4
2.0 of 5 stars
3
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#34 of 168 hotels in Dallas
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  • Rooms: 52
Description: Hotel Lumen, a Kimpton Hotel, brilliantly illuminates your stay in Dallas. Its chic retro style provides modern comfort that feels fresh and... This description is based on information provided by the hotel.
Address:
6101 Hillcrest Avenue
Dallas, TX 75205
Check Rates: $320 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hotel Lumen - a Kimpton Hotel

( 1-5 of 27 )
“Good experience”

Hotel Lumen - a Kimpton Hotel

5 of 5 stars
little rock, arkansas
Jun 17, 2008

I stayed at the Lumen for several days. This was my third time to stay at this hotel. The rooms are nicely decorated. The shower is good - once I figured out how to control it! The Social, a restaurant and bar on the first floor, has really good food. The hotel serves wine and beer for free to guests between 5 and 6 p.m. Newspapers ( NY Times, Dallas Morning News or something else) are delivered to the rooms every morning. There's free coffee in the mornings and, for the first time this year, bottled water and iced tea in the lobby during the afternoons. The staff is very helpful and accommodating. I had to conduct some business that required receiving and sending overnight mail. I also used the hotel's computer every day to check emails. The hotel is directly across the street from the SMU campus and there are many good restaurants nearby. I have nothing to complain about. This was a first class experience.

  • This TripAdvisor Member:
    • Liked — nice rooms
    • Disliked — nothing - everything was fine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pjcasey's Summary
Date of Stay: June 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 50-64
Member since: November 17, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Tourists
I do not recommend this hotel for:
Great pool scene
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $320 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Not worth the money!!!!!!!”

Hotel Lumen - a Kimpton Hotel

Jun 6, 2008
0/1 found this review helpful

My husband and I stayed here for a romantic getaway. We were very disappointed in the size of the rooms. The whole hotel was very dark and quite. The bathrooms were nice but the tile was broken on the floor and it look like someone stuck it back on with toothpaste. the hardware in the large bathtube kept falling off. All in all we expected more and got less. Would not ever stay here again!!!!

  • This TripAdvisor Member:
    • Liked — nothing
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tavelmomma's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: June 06, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Older travelers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
Lumenites, General Manager
(Management representative)
Jun 21, 2008
Dear Travel Momma

I was must apologize for any inconvenience caused during your stay at the Lumen. Our team was most dismayed to hear of your concerns and i must assure you that all of your points raised have been thoroughly reviewed and actioned where necessary. We respect your viewpoint and also thank you for your time in letting us know your true thoughts.

On behalf of the whole team we would indeed welcome your return and hope that you may consider this in the not so distant future.

Sincerely The Lumen Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $320 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Better Than Expected, Great Locaction”

Hotel Lumen - a Kimpton Hotel

4 of 5 stars
Boston, MA
Feb 16, 2008
1/1 found this review helpful

Stayed 9 days for business - liked the fact it bordered a neighborhood and I was able to get out and walk around, yet it was easily accessible to NC Expressway. Unlike some other reviewers I got a nice room with separate bathroom and a kick-ass shower. Had at least a few meals at Social which were quite good, although I think i had exhausted the menu by the time I left. The setting was cozy and intimate and I appreciated the efforts of the restaurant manager to stop by and chat occassionally knowing that I was traveling alone.

Very minor complaints - walls are thin although I only had neighbors for one evening. They happened to be in the mood that night and yes I heard everything. Valet parking wasn't a big deal but I did feel a little foolish asking them to bring my car around so that I could head to Starbucks for all of ten minutes. Also found out I could have used the fitness facilties and pool at the Hotel Palomar during my stay free of charge, but they didn't make me aware of that amentity until the end of my stay (!)

All and all I would definitely stay again next time I am in Dallas

  • This TripAdvisor Member:
    • Liked — Comfy, clean room with great shower
    • Disliked — Thin walls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susan91's Summary
Date of Stay: September 2007
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: June 16, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
People with disabilities, Older travelers, Pet owners, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $320 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Mixed experience”

Hotel Lumen - a Kimpton Hotel

3 of 5 stars
New York, NY
Feb 11, 2008
1/1 found this review helpful

I had previously stayed at the Palomar Hotel in Dallas many times and decided to try the "other " Kimpton property when Palomar was not available. I agree with previous respondents who commented about thin walls- I was awakened 2 different nights by alarm and phone in the room next door.

I did find the service to be quite helpful. I had many faxes coming with a work project and front desk was polite and helpful. The neighborhood around is very nice. Getting a cab can be tough-waited 30 minutes and was late to appointment as did not budget this much time.

Room is new and nice although somewhat spartan. Restaurant food is good although service is somewhat slow with only one person serving entire restaurant.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
roadwarrior27_8's Summary
Date of Stay: November 2007
Member since: February 11, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $320 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Very Noisy Hotel”

Hotel Lumen - a Kimpton Hotel

3 of 5 stars
North Carolina
Feb 8, 2008
1/1 found this review helpful

The walls are very thin, so when the neighbors next door came back at midnight and talked until 2 am, I heard every word (even though I put earplugs in and had a pillow over my head). Also, my room was in the same hallway as the management offices, so during the day, there is a lot of talking and conversing back and forth across the offices, which makes it very noisy as well. For some reason, they don't close the doors to the management offices. Also, be aware that their restaurant doesn't open for lunch, so you have to grab something elsewhere for lunch. It is a pet friendly hotel, and they have a lovely dog that greets guests at the front desk...but be warned if you have pet allergies. I had read the reviews about the shower in the middle of the room - it is very odd that the shower is adjacent to the bed except for a sheer curtain.

  • This TripAdvisor Member:
    • Liked — Nice amenities
    • Disliked — Noise; trying a little too hard to be trendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WalterNC's Summary
Date of Stay: February 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: July 10, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Pet owners
I do not recommend this hotel for:
An amazing honeymoon, Older travelers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $320 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hotel Lumen - a Kimpton Hotel

( 1-5 of 27 )
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Hotel Lumen - a Kimpton Hotel Address

6101 Hillcrest Avenue, Dallas, TX 75205