The setting is absolutely beautiful but the place itself needs work. Luckily I had read other reviews and was somewhat prepared. We had 2 rooms; one for my husband and I and one for our kids. Our room that was in the main building was basic but ok. It was very roomy with a sitting area and balcony overlooking the pool area and ocean. We both commented that with a little work (new paint, better beds, and light fixtures instead of hanging light bulbs) it could actually be just fine.
The kids room on the other hand, which was in the "hillside suite" section was just nasty. (Even my 23 year old son said that he had been in some pretty minimal rooms through his travels but this was the worst!) Peeling paint, stains throughout the room... walls, comforter etc) no dresser, bare light bulbs, and the bathroom was even worse with a sink that was falling apart, a light that didn't work most of the time and a toilet half in the shower. (Another couple we met said it was the first time they felt they could use the toilet and shower at the same time!) Every morning the kids would compare who had the most new bug bites. We tried to get their room changed to our section but nothing was available.
We had the all inclusive plan which included meals & activities. You ordered off a limited menu. The food was adequate... not great but ok. I do agree with an earlier post that after a few days it did get a little boring. We do eat several meals out so that did help. The best food night by far was the Friday Mexican buffet.
The meals are in an open hut type environment. In good weather it is perfect but our first few days were very windy and chilly so wished there was and enclosed area as we were pretty miserable.
They do offer a wide range of activities.... snorkling, kayaking, horseback riding, hikes, surf lessons and a jungle river cruise. The problem is that it is first come first serve and it could be tricky getting into some of them. The first day we got there I went to sign up for some activities the next day and they were all full! So learned to book the whole week and even that needing flexibility as others had done the same before us. I heard the snorkling was great, but we got a knock on our door at 9:30 the night before telling us it had been cancelled due to choppy water from the bad weather. (And you guessed it, there was only one other slot open the rest of the week and it was the day we had plans for going into Puerto Vallarta!) We did do the 2 hr. horseback riding into the jungle. It was ok. Our kayaking we got another knock the night before telling us the time was changed and once again didnt work for us.
The staff overall was very nice and some were great. Communicating at times could be tricky but guess that could be expected.
The beach was really nice, and very clean. The pool needed some work... very used beach chairs, but overall fine.
So other than the kids room overall we settled in and enjoyed ourselves. Would we go back..... probably not.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.