Costa Azul is located in a great town, San Pancho, with a gorgeous and quiet (if you don't include the pounding of the waves) beach and a cute town with a handful of excellent restaurants. Costa Azul is the only resort in town and it has a very nice pool and restaurant facilties that appear to be well maintained.
We stayed in Villa #4 for 5 nights during a family wedding in January/February. The room was really a disappointment considering the price ($225/night). Although it was cleaned daily, and does have a nice balcony, the villa is really shabby and run-down. The first glimpse is of a bunch of dirty and peeling furniture on the balcony. Next, one enters the sitting room with two decent-looking sofas and a small table and chairs, but the attached kitchen is just so old looking I never would have wanted to cook there. It is handy to have a refrigerator for drinks and stuff but the dishes and silverware are all jumbled in the shabby lower cabinets and I can't imagine anyone really fixing a meal there.
The bathroom is decent, with minimal towels and amenities (but these are replaced daily) and decent hot water. However, there is a major lighting problem in here, especially at night. The only light comes from one compact fluorescent light hanging from the ceiling and I would never attempt to put makeup on in this room, especially at night! I think there once was another sconce on the wall but now there is a bare hole there.
Finally the bedroom: the pluses are air conditioning and a fan, which really helped me sleep at night. The minuses were the shabbiest, oldest looking comforter I've ever seen on the hardest king-sized bed I've ever slept on. I did get a couple extra pillows from housekeeping to help matters but the pillows aren't exactly luxurious. And, again, nothing but a few CFL bulbs in the room so when you come in at night everything looks glaring and green. I understand that the resort is trying to be eco-friendly but there's got to be a better way, the light in our villa was absolutely horrible and did nothing but enhance the shabbiness of the place. I hated coming back to the room at night. The window coverings and hardware are all dirty looking and shabby as well, and everything needs a new coat of paint.
The thing is, we had family staying in Villa #3 and their place seemed, although not much better, a little nicer because they had fewer CFL bulbs, a newer comforter and a better paint job. Still, they complained about the condition of the kitchen and the extremely hard bed.
I didn't see any of the standard rooms but I heard (we were part of a large wedding group) that they are similarly basic but maybe a little nicer than the villas? That's a shame since we paid twice as much and never benefited from the kitchen and sitting area at all since it was all so unattractive.
Onto the service and food. The truth is that the service was pretty spotty, other than the maid service who was obviously working very hard each day. Reception was so casual and flippant that it turned me off from the beginning. At the bar it always seemed that the staff were out at the bar eating their own meals so when you approached them to order a drink or something you felt like you were imposing. There was rarely anyone actually sitting in Guest Services to provide towels or sign up for activities, usually the people had to be hunted down to help you out. The activities we did (surfing and horsebackriding) were fun, however. The restaurant service itself was okay but the food was pretty poor. Mexican dishes were okay except they had the world's worst flan and attempts at other cuisines (pasta, pizza and hamburgers) were really bad.
I appreciate what Costa Azul is doing and I think it could be a great place if they would spend just a little effort doing some minor updates to the rooms, service and food. I loved San Pancho and would definitely return there sometime, just not as convinced I'd return to the resort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun