I thought this would be a great place seeing as it is a Mariott chain hotel. The service at the front desk was unpleasant. I stood there for 5 minutes while the person behind the desk looked at some paperwork and she knew I was standing there! The sheets on my bed were dirty! (hair, some sort of debris near the pillows, dirt? I have no idea) It was disgusting. The valet people were very nice but when my car was returned I had a huge stain on the passenger side seat.........I would consider any hotel in the heart of Memphis near the Peabody but this hotel is not worth the almost $200.00 per night. The service and uncleanliness made it just an unpleasant experience overall.

It has a good location, a little hard to find from the directions. The front desk clerk was nice, the valet terrific. The room was dirty. The toilet did not flush - the shower was dirty with hair on the walls. The TV was very small. They did not tell me that if using a debit card they would charge pre authorization charges and then the actual. Since they charge $225.95 pre authorization charges at check-in (for a one night stay) and they the actual charge of $195.95 upon checkout, the pre authorization doesn't fall off automatically. After 2 telephone calls and 4 emails, I still do not have this corrected. I am now waiting for a fax for my bank to release the charges, meanwhile my checking account was debited $421.90 for one night stay. Beware.

We stayed at the Springhill Suites on our recent trip to Memphis. The location is great because you are far enough away from Beale to have it be quiet, but the distance is very walkable. In addition, the Main Street trolley stops right outside the door of the hotel.

The hotel itself was clean and looks decently new. Our room was very clean and everything worked as it should with the exception of one drawer. Other than that, my only complaint would be the extreme noise generated by the air conditioner.

Parking is shared with the hotel next door (Sleep Inn) and is a well-light, security-monitored lot.

Across the street is a nice little courtyard/park area, and the rooms overlooking this have small balconies.

We would stay here again when we are in Memphis.

My husband and I recently stayed at this hotel for a weekend getaway. The location was very good. We were right on the trolley line and also had a view of Old Man River. I would suggest asking for a quiet room as to not to be disturbed by the trolley noise. They had a nice breakfast each morning which saved us the hassle of trying to find a breakfast place. We had a king suite, ample room for the two of us.