We just returned from a 7 night stay at the Oceanfront Resort on Hilton Head. The property itself is very nice. Big standard rooms, with a refigerator and microwave inside. We had a nice little table to eat at in the room. The bathrooms were big and clean, with a sink both inside and outside. We also had a large balcony. Two decent pools, one for adults only. There was a walk up bar at the pool, which served very reasonably priced food, and had several outside tv's. The beach was very nice too, with clean sand and some minor waves. Overall, the physical hotel was everything that my family of 4 needed, and we were very happy with.

Now, for the other part of the vacation experience. The service throught our whole stay can be described in one word - HORRIBLE. From the moment that we checked in, when they told us that we had a courtyard view, which turned out to be a parking lot view. That could only be remedied if I agreed to spend 5 nights in one room, then switch over to a different room. THAT'S a fun thing to do with a family of 4 while on vacation.

That issue finally gets resolved, we think that smooth days are ahead of us. First day, we come back to our room at 5:30 pm, to find out that the maid hadn't arrived yet. She shows up just as I'm calling housekeeping - now, do we want to leave the room for 30 minutes, or just take some clean towels. Welcome to the Hilton Head Hilton!!!

Other things that you don't expect from a decent resort:
- ice makers that don't work
- renting an umbrella and chairs for the beach, and dragging them there yourself
- free Continental breakfast vouchers (Hilton Diamond), but only for two. I've stayed at over 20 Hilton's and I've never had a turn in a voucher for a lousy, lousy, lousy cold breakfast. Sometimes they ask for the vouchers, some days they don't.
- no wait staff or any type of supervision at the pool

They do nothing for you no matter how many times the service staff inconviences you. The most I ever received was a very half hearted "Sorry".

In summary, this is a nice location and facility, you just can't expect to be treated nicely by the staff at this hotel.

I recently stayed at the Hilton for 4 nights and overall had a great time. The hotel is well located on the island in the Palmetto Dunes complex. The rooms are very large, recently renovated, and include a kitchenette. There are 2 pools (one for families which is packed with children and one for adults only). There is ample seating around the pools and on the boardwalk facing the beach. The grounds are well maintained with beautiful landscaping.

My complaints: 1. I booked an ocean view room and ended up with a parking lot/obstructed ocean view room. I complained to the front desk as soon as we arrived in the room and was told the hotel was fully occupied and I could not be moved. The next day I went back to the front desk to complain again. The woman working at the desk actually admitted it was "misleading" to call these rooms ocean view when they in fact were partial. Later that day I was moved to the courtyard/pool/ocean view side and was much happier. I would recommend a garden view room when booking to avoid paying extra for a parking lot view. 2. You have to pay extra to get chairs on the beach. 3. Not enough shade around the pools on hot days.

I did not eat at the hotel. They recently opened a steak/seafood restaurant.

Have stayed here for years. We have a meeting here about every other year. First , the good:

1. Centrally located in Palmeto dunes.
2. On the beach
3. Decent restaurant
4. Re doing the main restaurant into HH Prime..steaks and such
4. Market on site
5. Rooms recently renovated

Now what I personally didn't like

1. This used to be a quiet, boutique hotel. Now, they've ramped up the bar, speakers outside. Any rooms facing the courtyard, be prepared to hear shrill singing and eardrum blowing bass till 12AM and longer. If you've got kids, trust me, you ain't getting any sleep till it stops.
2. Along the same lines, the rooms are accessed via outside walkways. Concrete. When inconsiderate people get back to their rooms, many of them allow the doors to SLAM shut. And I mean SLAM. Again, when the redneck bar closes, the rednecks slump back to their rooms, slurring and shrieking in their drunken stupors and make a point to SLAM the doors shut. I thought a plane had hit the building a few times.
3. Parking...very haphazard. Lines drawn in all different directions around the trees. Good luck not getting a ding in your car doors.

Maybe I'm just getting too old, but I want QUIET after midnight. Go to DAYTONA if you want to get puking drunk and out of control.

We've stayed here twice and I'd be highly suspect of any reviews that award 3 Stars or Less.

I've stayed in plenty of 4 Star properties that I'd easily classify as average or above average and I'm sorry, but none of them can compare to this Hilton Resort.

First you're inside a gated golf community.
Second, all the rooms are HUGE.
Third, all the rooms have a "Terrace Sized" Balcony
Fourth, the worst view is a partial ocean view.
Fifth, the furnishings are well, well, well, above average.

Its in the woods on the beach and yes there might be a bug or two. One bug is not an infestation !

The only negative thing I can think of would be that the food is fairly average, and like in most hotels...NOT a value.

You can walk to the nearby Marriott (yes, I think Marriott food in general is pretty good) or drive to a zillion places on the island.

I've seen rooms at the Marriott and believe me they do not compare, other than by price. The Hilton rooms are HUGE !
and they are BEAUTIFUL.

Parking @ $6 a day is a BARGAIN - this is not a Motel 6.

The wifi is free and non-food staff is top notch. Each of our stays were for 5 or 6 days and it really feels like home.

I wish I was there now !