We just returned from a 7 night stay at the Oceanfront Resort on Hilton Head. The property itself is very nice. Big standard rooms, with a refigerator and microwave inside. We had a nice little table to eat at in the room. The bathrooms were big and clean, with a sink both inside and outside. We also had a large balcony. Two decent pools, one for adults only. There was a walk up bar at the pool, which served very reasonably priced food, and had several outside tv's. The beach was very nice too, with clean sand and some minor waves. Overall, the physical hotel was everything that my family of 4 needed, and we were very happy with.
Now, for the other part of the vacation experience. The service throught our whole stay can be described in one word - HORRIBLE. From the moment that we checked in, when they told us that we had a courtyard view, which turned out to be a parking lot view. That could only be remedied if I agreed to spend 5 nights in one room, then switch over to a different room. THAT'S a fun thing to do with a family of 4 while on vacation.
That issue finally gets resolved, we think that smooth days are ahead of us. First day, we come back to our room at 5:30 pm, to find out that the maid hadn't arrived yet. She shows up just as I'm calling housekeeping - now, do we want to leave the room for 30 minutes, or just take some clean towels. Welcome to the Hilton Head Hilton!!!
Other things that you don't expect from a decent resort:
- ice makers that don't work
- renting an umbrella and chairs for the beach, and dragging them there yourself
- free Continental breakfast vouchers (Hilton Diamond), but only for two. I've stayed at over 20 Hilton's and I've never had a turn in a voucher for a lousy, lousy, lousy cold breakfast. Sometimes they ask for the vouchers, some days they don't.
- no wait staff or any type of supervision at the pool
They do nothing for you no matter how many times the service staff inconviences you. The most I ever received was a very half hearted "Sorry".
In summary, this is a nice location and facility, you just can't expect to be treated nicely by the staff at this hotel.
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