I truly enjoyed my stay at Park Lane. The staff was very friendly and the customer service was great! Kudos to Courtney for helping me get to the hotel...my directions didn't work out!LOL

The only problem I had were the bugs. The hotel is pretty close to the outdoors so I'm assuming that's the problem. There was bugs and leaves in the jacuzzi and I noticed a bug in my room, but maintenance sprayed immediately. I would suggest spraying around the building regularly and checking the jacuzzi regularly as well.

And a couple of big pots in the rooms too.

All in all, very nice stay and would definitely stay there again.

We just spent a few days and nights at the Park Lane, and we were so pleased! I have to say, from reading some of the reviews, I almost canceled (bugs?? stained sheets??) but I am so glad that I did not! We had a lovely stay in a room that was very clean and comfortable. The bed was also very comfortable. The room is spacious, and yes, the bathroom is a little small, but I have definitely seen smaller in some hotels. No, it is not as grand as some rooms I have stayed in but I didn't want to pay $300 a night and up. I thought it was an extremely good value for the money in a place like Hilton Head, which can be a little pricey for the rooms that you get. I never got a chance to have the breakfast because we slept in, but we found a great pancake house very close by and it was wonderful (bananas foster french toast to die for)! The pool area looked new and my son and I had a lot of fun swimming there, and instead of taking the shuttle, we drove to nearby Dreissen Beach State Park and spent time on the beautiful, uncrowded beach there. All in all, it was a really fun time, and we can't wait to come back.

Our room was in terrible condition. The kitchen cabinets were falling apart. There were sharp, jagged edges everywhere. The side facing the dining room had actually collapsed. Like someone fell into it. The TV stand was a disaster. The supports holding up the drawers were both broken. Of course my 9 month old couldn't help trying to pull up on it repeatedly. I really wasn't comfortable letting her roam the room at all.

Our room had a second floor with another bedroom and bathroom. But it was so hot up there that no one could possibly sleep up there. So our entire family slept on the sofa pull out bed. Which was not comfortable.

At about 3AM someone knocked on our door. We don't know who it was, but he wouldn't go away for 30 minutes.

The staff was very friendly though. The hotel is just in terrible condition. I have heard they are renovating and it definitely needs it.

It was close enough to the beach. You couldn't walk there. But biking there is definitely an option.

after driving all night we arrived at the hotel around 1;30 pm to be greeted by the young gentleman behind the counter in the rudest way telling use we could not check in until 4pm,finally after 10 minutes of telling him we drove all night the other person behind the counter gave us are room,the next morning i came to the lobby to print out some directions on the computer and could not get the printer to work so i asked for help from the same person behind the counter.well needless to say i was treated with the same disrespect i got the day before.besides that the hotel is remodeling and it looks very nice .they have a good hot breakfast and a shuttle to the beach.nice pool area,and the rooms were very clean.for the most part we had a good vacation there but some of the staff was not very friendly or helpful.