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Crowne Plaza Resort Hilton Head: Traveler Reviews

Call now to book: 800-980-6424 from CrownePlaza.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 113 reviews
113 Reviews
5.0 of 5 stars
32
4.0 of 5 stars
48
3.0 of 5 stars
13
2.0 of 5 stars
15
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#10 of 36 hotels in Hilton Head
Show Hotel DetailsHide Hotel Details
  • Hotel class: 4 of 5
  • Rooms: 340
Description: Beautiful Oceanfront Resort Hotel in a lush tropical setting, on 800 private acres on Shipyard Plantation grounds. This description is based on information provided by the hotel.
Address:
130 Shipyard Dr
Hilton Head, SC 29928
Check Rates: $180 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Crowne Plaza Resort Hilton Head

( 7-11 of 113 )
“Classy....its not.”

Crowne Plaza Resort Hilton Head

2 of 5 stars
Alpharetta, GA
Jul 8, 2008

The best overall summary I could give was that the stay was seriously lacking class. We've stayed at many hotels from the cheap to the luxury. I would consider myself pretty easy going and I generally give a lot of room for what I call incidentals and accidentals. When we booked our stay, we had the impression of a high-end hotel with the level of services that usually come with that type of price. While the room was nice and the grounds were pretty, I felt like we were only paying for the priviledge of being there (and that annoyed me).

The hotel seemed lightly staffed. Nobody ever bothered to ask if we needed anything. We only saw the Consierge once when checking in....so, that was not an option either. To be fair, nobody was rude....they just all seemed too outta sight to put forth any extra effort.

The hotel has no concept of the special things that nice hotels will offer whether a beach, international, city or airport hotel) I've stayed at nice hotels for a THIRD of the price which offered a free bottle of water, or a few special items for the stay.. Instead, for a garden room, we had a nice card explaining that the bottled water they put in the room was $5.00. To me, that just seemed kinda tacky (especially, for the price)....but very representative of the type of experience.

There was no complimentary breakfast nor even a discount for breakfast. Instead, you could get the buffet for $15 or if you weren't terribly hungry, you could pay $6 for a bowl of cereal. No discounts for Priority Club members....matter of fact, alot of things were "excluded" from that discount.

The beach was OK....but a long trek from the hotel. I assume there was no connection with the lifeguards and the hotel staff. I assume that there was no hotel staff even at the beach....which I thought was part of what we were paying such a high price for....We paid $32 for a day rental of beach chairs (just something else that I am used to seeing "complimentary" but was not).

The cleaning staff "forgot" to clean our room. Instead of trying to make amends, they just said "oh sorry". Wow...I can't say THAT was very "classy". Generally, I believe its not JUST how perfect service is....its how they respond when they screw up.

As far as our room....it was nice, but certainly not the view I expected. We paid more for a "garden room" which equated to a room overlooking the pool and a palm tree blocking any real view (which was probably better since I don't equate viewing the pool as a "garden view"). I think if I was going to charge guests that much for a garden view....I would at least plant something a little more "gardenlike" in that area.

We did get two complimentary drink tickets for the "house drink" whatever that was. We never found the lounge...granted, we did not spend a lot of time looking, but the information was never volunteered (we had to ASK where our room was located!).

Other issues:

Dockers never seemed to be open. So much for a nice frozen drink close by ...moreover, the vending machines on our floor were inoperable. We relied on our drinks in our cooler. I felt like we were at a Motel 6 (and thats generally what I expect at one too!)

Fire alarm went off at 5AM...no real explanation why. We did get a note saying "sorry"....again, no other effort for the guests like coffee or water, etc. (I'm not blaming them for the alarm obviously....but I've stayed at a Hotel after a major earthquake and the staff went out of their way to try to keep their guests comfortable).

Traffic was a nightmare....ok, I can understand that tourists and traffic go together. But the attempts to protect the island seemed more to cause nightmares for visitors (which I can't see being pleasant for the locals).

I doubt we will be back....I have so many other beaches that are quite pleasant and classy without overcharging or nickling and diming you.

Oh....I will say that I loved the idea of the bike trails EVERYWHERE.

Disappointed.....at best.

  • This TripAdvisor Member:
    • Liked — bike paths
    • Disliked — Service was lacking - disinterested and certainly not putting forth much effort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiverMom42's Summary
Date of Stay: July 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: July 08, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $180 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
“Wonderful Hotel”

Crowne Plaza Resort Hilton Head

5 of 5 stars
Augusta, Ga
Jul 6, 2008

This trip was a first to Hilton Head with my family of four (two small children) and we loved it! The Crowne Plaza hotel grounds are relaxing and beautiful.The back of the hotel opens to an outdoor pool, snack cabana and a pretty walkway through 2 small lagoons with hammocks and chairs along the way to rest and watch the local wildlife. Just beyond this walk is the boardwalk directly onto one of the nicest beaches in South Carolina, especially in the morning when it is almost private (though it is plenty busy closer to noon and afternoon). The large indoor pool is heated and heavenly. We swam for about 2 hours one afternoon to avoid the sun and had the pool to ourselves the whole time. The rooms were nice and we loved that our couch made into another pull-out bed. Sounds from the hallway were just a little noisy but I didn't notice any sounds at all coming from the neighboring rooms through the walls. We had the kids taking 2 naps a day and never had any trouble with noise. The main way to access upper level rooms from the pool/beach is through the lobby and cover ups and shoes are required. Had I known, I would have invested in a nicer cover-up. This was a wonderful trip and we will definitely return to this hotel.

  • This TripAdvisor Member:
    • Liked — Definitely the hotel grounds
    • Disliked — No complimentary breakfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
famtraveler23's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: June 22, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Older travelers, Great pool scene, Families with young children, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $180 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
“Excellent Stay”

Crowne Plaza Resort Hilton Head

5 of 5 stars
North West England
Jul 4, 2008

Stayed here 2nd week of June and can not say enough about the place.

This is the second time that we have stayed at the resort, the first time was June 2006, and I can not correlate between what I have found on my two visits and the negative reviews on here from some people that I have read in that time frame.

Lots complain about the 'resort facilities fee' of $15 per night and say they do not understand what it is for.

If you check the table in your room then you will find a comprhensive list of the 11 'facilities and amenities' that it covers.

On both occassions that we have stayed we have found everything from the facilities, comfort, cleanliness and staff to be first class while the grounds are fabulous and the beach only a very short walk away.

FWIW we stayed in a King Leisure room on the third floor and it was spotless from start to finish.

I would not hesitate in recommending this resort to anyone thinking of staying here..........just enjoy.

  • This TripAdvisor Member:
    • Liked — Grounds, rooms, cleanliness, staff
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GFFC's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 35-49
Member since: July 04, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Golf
Was this review helpful? Yes No
Check Rates
Average price*: $180 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
“Great Location!”

Crowne Plaza Resort Hilton Head

4 of 5 stars
Schaumburg, IL
Jul 1, 2008
1/1 found this review helpful

We stayed at the Crowne Plaza for 5 nights. The hotel's location is perfect. You're right on the beach. The sand and ocean aren't visible from most of the property, though. A dune creates a buffer between the hotel and pool and the beach. Also, none of the rooms seem to face the ocean, so I'm not sure there are any with a view. But all you have to do is walk up the stairs over the dune and you're on a huge white sand beach.

Besides the excellent location, the resort is average. The rooms are not very large and don't have any nice ammenities. There's nothing wrong with them, just not what you might expect from a nicer resort. As most resorts do, you're charged extra for almost everything, including a seperate fee for wired and wireless internet access. Self parking, however, is free.

There are plenty of paths to walk around the area. Not only can you stroll along the beach, but you can walk in towards the golf courses and condos. Bikes are available for rent as well.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJUW's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Other
Age group: 25-34
Member since: September 16, 2003
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $180 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
“Another great time at the Crowne Plaza”

Crowne Plaza Resort Hilton Head

4 of 5 stars
SOUTH CAROLINA
Jun 24, 2008
1/1 found this review helpful

We recently stayed 5 days and 4 nights at the Crowne Plaza. We've stayed here every summer the last 3 years. The landscaping is gorgeous, the location quiet and private. We always get a king room with pull-out sofa for our daughters. We love, love, love the firm beds in the rooms, and the linen spray, face mask, ear plugs and CD are fun. I wish the room came with a mini-fridge but it doesn't so we bring our own small travel fridge and eat breakfast in the room each day. The decor throughout the hotel and rooms is very nice. Our room was cleaned very well every day and we were never aware of the maids coming and going, even for the turn down service. The towels at the pool are a great convenience, and the food from the pool bar is excellent! The beach is beautiful and very convenient but often crowded because of the public beach access. Our daughters love to feed the numerous turtles in the waterways on the resort grounds, and we enjoy the many adirondeck chairs and hammocks. The staff is very pleasant and polite. We are Priority Club members so we do not get charged any resort fees when we redeem our points for our stay. Without these points we couldn't afford to stay at this lovely hotel. When we are here we feel like we are truly on vacation and feel fortunate to be able to stay here. The location is great, and the Shelter Cove area right down the street has great shopping and dining. Hilton Head Island and the Crowne Plaza Resort are a great destination for fun and relaxation!

  • This TripAdvisor Member:
    • Liked — The beautiful grounds and peacefulness of the resort
    • Disliked — Bees/hornets sometimes buzzing around old wood railings on some room balconies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAROLINAFAMILY4's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: June 24, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Families with young children
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $180 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com

Reviews of Crowne Plaza Resort Hilton Head

( 7-11 of 113 )
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Crowne Plaza Resort Hilton Head Address

130 Shipyard Dr, Hilton Head, SC 29928