This was the second time that I had stayed at this particular location. Last year, they were going through major renovations so I will forgive them for that. This year, I expected it to be fantastic. Boy, was I ever wrong. My original reservation was for 2 days and I needed to add another day. I called the hotel directly, spoke to a reservations agent and she assured me there would be "no problem." I e-mailed them a few days later (just to check) asking them to verify that I had 3 nights. They e-mailed me someone else's reservation. I called the hotel...again. I was told (again) that there would be "no problem." Guess what? When I arrived, they had my reservation...for 1 night. I explained the whole thing (again). This was getting tiresome. They assured me that I would have the room for 3 consecutive nights without having to check out and check back in. The first morning, there was a checkout invoice slipped under my door. Went down to the desk...again. "Oh, we're sorry. It was a mistake." I instructed them for about the 4th or 5th time that I would be paying for 3 rooms (for co-workers) with a company check upon checkout and NOT to charge my credit card. Well...checkout morning I found out that there were only 2 nights on the bill for my room because they had already CHARGED MY CREDIT CARD for the first night. I am not making this up...it took 30 minutes for them (yes, more than one employee) to figure out how they could put 3 rooms on one bill. I had to miss an entire session of my conference just to check out.
Other than that, the artwork in the room reminded me of a homicide and the lighting was terrible. I won't stay there again, even if the rest of the convention is - which if I have anything to say about it...will be at another hotel all together.








Value
Location
Value
Location



