The staff at the Ramada were unfailingly courteous and often well-informed. They were also cooperative and willing to help.
In short, they were the best thing about this hotel, which is located in a plesant, but not precisely scenic shopping mall. The halls were dark, there were cracks in the caulking, and nothing seemed newly decorated. The outdoor pool was closed during a record heat wave. Still given a choice, I would stay at the Ramada again, on account of its great staff. One nice thing about the location is the proximity to Sapsucker Woods. Bird lovers will want to be sure to stop there during their stay.

We stayed at the Ramada Inn the weekend of July 27 - 29 to attend a wedding at the Cornell University chappel. I would NOT stay at this facility again. The check in staff was pleasant but uninfomred. They gave us a room in which the bathroom was in serious disrepair. The bathtub tiles were dirty, as was the drain. The walls in the room were in serious need of refinishing. We complained to the manager (who was quite pleasant and apologetic about the state of the motel). She gave us another room. The bathroom in the new room was marginally better, but still the drain was dirty. The drain in the sink did not work. The carpet in the new room was dirty and there were carpet patches. We were given a 10% reduction in our room charge.

I said I would not stay at this facility again because this is a Ramada branded motel. Ramada is purportedly of a certain standard. In my view, this motel falls far below the standard one would expect from Ramada.

I attended a business training conference yesterday at this Ramada - wasn't aware at the time that they call it an Executive Conference Center. I certainly would not have guessed it from the facilities. Do not plan to host your next business meeting here.
Conference tables were those bare board types - usually covered with a cloth. Some conference participants had nails and screws sticking up above the table surfaces - no cloths.
It was cold, even with a packed room. Around 2pm, it started to feel comfortable but the conference ended at 3pm. (We were wearing coats from 8:30am on...)
The second room we used was upstairs - an classroom/auditorium setup. The wood surfaces on each level were so dusty we could write out notes in the dust. The water glasses were a bit dirty - how to really check them out before you found a clean glass.
The usual coffee/decaf/hot water setup was available in the back of the room. The hotel staff did not clear away rubbish and dirty cups and glasses between breaks, and not even during the 1.5 hour lunch when we were away. We had to request a cleanup when we got back from lunch.
The middle stall of the ladies room wouldn't flush during the 10am break. During the afternoon break, it still wasn't working and no sign was posted on the door. I thought perhaps no one had told hotel staff. I went to the front desk and the desk attendant was on the phone discussing rates. I didn't find anyone else. I waited five minutes, and the desk attendant didn't even acknowledge that she saw me there and would help me when her call was completed.
During the last session, a radio news station began playing over the speaker system. We figured out on our own how to turn it off when staff wasn't readily available to help.
Little amenities were missing - no pencils, no information on where the restrooms or public phones were, no idea if there was a business center to use during lunch hour, no one checking to see if our needs were being met.
To top it off - I couldn't find comment cards in the lobby or at the front desk. I did get a business card - no managers name - and the desk attendant said she could not give me the manager's name or email.

My 9 year old daughter and I wanted to have a little vacation away from home. Eventhough we live in Ithaca. I thought it would be fun to stay at the hotel to swim go to the mall, etc. It was new years eve that night. At around 11:00 p.m kids were running up and down the halls yelling, screaming and playing. I didn't mind since it was new years. Then it was about 12:30 a.m. and they were still doing the same thing. I thought that by that time it was enough of a celebration in the hallways. They were yelling Happy ------- new year, over and over. I called the front desk and they did take care of it right away. Then around 1:30 am. people were coming back from the bar area being very loud and drunk. There were fights in the hallway, which way taken care of. THEN, the electricity went out and all the party people decided to finish partying in the hallways. THey started chanting that they wanted their money back, over and over. Not only were they yelling but other people in the hallways were too. Saying they were scared of the dark and wouldn't return to their rooms. Then people who were trying to sleep were yelling for them to shut up. This went on all nigth. They moved their chairs from the rooms and brought their booze out in the halls. My daughter and I were in room 145 and the main young men were in room 146. Besides drinking, smoking and yelling in the hallway they didn't go back into their rooms until 4:45 AM. How do I know this? They kept us up until that time. I do not know why nothing was done about the people in the hallway, why the cops weren't called for public intoxication and isn't it illegal to smoke in a non designated smoking area? That morning, I checked out, told the front desk how upset and tired I was and that my daughter had to witness this type of behavior. I filled out a complaint form with my email address, telephone number and mailing address in hopes for someone to contact me. But, of course no one has. The front desk assured me the manager would get the complaint and would be in touch. It has been over a week.

Anna Carberry
Ithaca, NY