There are several threads about their bad experiences in this hotel's reservation. I didn't think I would be so unlucky before this trip, now I know I will never go back to this hotel.

What happened:
1. We booked the most expensive room in this hotel, but the hotel staff told me we got the cheapest one. We showed them the receipt and itinerary, but they did not care.

2. The front desk manager, Paula, did not want to hear our complaint, and she threatened to void our reservation if we did.

3. They did not want to check with travelocity or billing department to find out what happened. We asked them to call, they did not care. In the end, we called travelocity by ourselves.

4. No one at the front desk tried to help us out.

5. They asked us to step aside the window while we tried to call travelocity and the line was not busy at all (there were two other windows open, and only one customer about to check in).

6. Bad attitude, bad attitude.

We will never stay at this place again!!

Once a month the Nugget is my home away from home while I visit my family in Reno. The staff is most hospitable, courteous, and considerate to my needs and those of my grandchildren. One of the many reasons I stay at the Nugget is their beautiful indoor pool which my grandchildren take full advantage of during my stays. The price and value is excellent. Rooms are clean. I would advise anyone who stays there to join John's Club. The monthly offers are too good to pass up.

the Nugget is my favorite place to stay. It has everything under one roof. It has the loosest slot any where. I usually come home with a thousand.M y room are compt. I am goin Mar. 21 -24 for my birthday. I get a three day stay, $25 to spend anywhere in the Nugget and $30 free slot play. I love the people there. The food is great. I usually take m y 91 year old Mom. In Oct. we where going to stay three day and ended up staying five. We had a ball. On the lower lever is a great deli. It serves breakfast, lunch and dinner and great coffee and snacks. Open all day. It is right by the Horse parlor and has these wonderful leather bothes. I love to sit there and have coffee and a danish in the morning when my Mom is still sleeping. My Mom and Dad have went there since it opened. We go every year.
The indoor pool is fabulous. It has everything you could want.

I was at the Nugget for a conference, and it was a great location. I didn't even need to rent a car because there was so much to do on the property. The restaurants were all very good and provided plenty of variety.