I booked two nights at Fitzgeralds because of the proximity to the Pioneer Events Center. What a disappointment. My husband and I expected a more '60's decor, but this place is very neglected. The room was clean and the personell were friendly, but that couldn't detract from the lack of amenities or a cold shower. With airline security being what it is we had left shampoo, rinse and hand lotion at home expecting those small sample sizes at the hotel. When we got to our room I had to call and ask if the hotel provided shampoo because none was left in our room. Evidently that is all they provide, including hot water. What would pass for a leaking faucet was actually our shower. We couldn't get much more than a trickle and it was luke-warm at best. The food tasted like they had scavenged the grocery freezers for t.v. dinners, and the food was not hot.

On December 21 at the end of day I made reservation over the web using Fitzgeralds hotel website, after called to hotel for conformation and got conformation number.
On December 22 checked-in with my family around 6PM smoothly. Room was cold, turn heat on – no heat. Turn hot water on – no hot water. Went back to the front desk and see other disappointed guests who are without heat and hot water since December 21. Hotel was without heat and hot water since December 21. Spoke with few people at front desk including manager on Duty David Sharp, and Executive Host Mark Persson and asked why they taking reservation, checking-in guests without letting people know that boiler out of service and hotel does not have hot water and heat, never got any answer why they cheat guests. Asked manager on Duty David Sharp to transfer us to any comparable close-by hotel, he just offered 15 miles away in Spark City low end motel; anything else required extra pay from us. I strongly believe hotel violated “Fair business practice” not letting guests know about the problem just playing unfair game
Any reputable hotel in that case would move guests at own expense.
BTW, it is still a violation of health code to check-in people while temperature outside below freezing without having heat in room

We stay at the Fitz a lot in Reno, they always comp a room or give it to you for dirt cheap. Just join their slot club. And that is still great. There is new ownership though. They changed the Limerick's meal comp and it is no longer valid on Saturdays. Well, they could have told us this when we made the reservation. It was a good meal, but I would have loved to eaten it much more cheaply on Friday or Sunday.

Overall, its still a great deal they give you there. Molly's Garden Restaurant was still good and the staff overall was pretty friendly. I stay away from the buffet, unless I use the "o'lucky bucks." (Its fine if its free, but not worth paying for it.) I still recommend this place, its just easier to focus on the bad rather than the good.

we have stayed at Fitzgerald's many times because of the great value and comps and the fun gambling atmosphere. We were there for two nights the first week of December and are a little apprehensive about what changes are going to take place with the new ownership. The main thing that concerned us was the lack of slot machines and the very quiet atmosphere in the casino. It has always been such a noisy, fun place to play but it was dead silent and we could not win anything on the slots and didn't see anyone else winning either. The rooms were the same , but the buffet was closed all during the week and the Lucky Forrest is no more. I'll wait and see if the new owners add some fun things to this old casino before I totally judge the place, but my first impression was not good.