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The Summit at Grand Sierra Resort & Casino: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 63 Reviews
5.0 of 5 stars
20
4.0 of 5 stars
24
3.0 of 5 stars
7
2.0 of 5 stars
8
1.0 of 5 stars
4
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#5 of 55 hotels in Reno
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  • Rooms: 4
  • Address: 2500 East Second Street Reno, NV 89595
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Check Rates: $126 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of The Summit at Grand Sierra Resort & Casino

( 21-25 of 63 )
“Could be a great place to stay with just a little work ...”

The Summit at Grand Sierra Resort & Casino

4 of 5 stars
Western US
Jun 30, 2008

This could be a great place to stay, if they would just deal with some of their customer service issues. The room was very nice (too dark as has been mentioned before). The bed was very, very comfortable. The sheets & towels were great. Very nice bathroom. And, the room was quiet (except for noise from the "pool party" 27 floors down - but that ended at 8:00 p.m. and was not a problem). And, the air conditioning was quiet and worked very nicely. For me, those are the most important issues and the Summit passed with flying colors, putting it in the above average category.

Now the negative, which keeps it from being excellent - Hotel registration was dreadful. Long lines, not enough employees. That says something about customer service to me. If they know they have a lot of check-ins, I would expect them to add the extra staff they need during that time to make sure check in goes quickly and efficiently. This was clearly not the case here.

And, though I didn't mind the dark colors in the room, there was not enough light provided to make the room comfortable. There was also some odd blue tape along the edges of the tables on both sides of the bed. My husband thought that perhaps someone had cut themselves on the sharp edges and this is how the hotel decided to deal with the problem. It was a little cheesy. (Maybe they could have used black tape, which would be more in keeping with the color theme in the room).

  • This TripAdvisor Member:
    • Liked — Very comfortable Bed
    • Disliked — Hotel Registration
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambria2002's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 50-64
Member since: August 18, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
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Average price*: $126 (year-round)
“Great customer service....but still much needed improvements”

The Summit at Grand Sierra Resort & Casino

3 of 5 stars
Granite Bay, CA
Jun 29, 2008

My husband and I booked a room at the Grand Sierra for an overnight trip. We were greeted by the valet service who parked our car complimentary and were very helpful. Front desk receptionists were also very nice and friendly.

Hotel ammenities were okay, if you want to have a nice dinner at one of the upscale restaurants I would advise making a reservation. Otherwise you're stuck with the typical casino cafe.

Pool is also pretty nice. (Large pieces of outdoor daybeds etc.)Only issue was we arrived a little later in the afternoon so there were diry towels laying around, and it needed a bit of clean up. None of the staff seemed concerned about it either.

We did stay in one of the summit rooms, which I would recommend. Flat screen televisions, very modern furniture, fridge and microwave.

There is just one issue I've yet to decide if I'm going to contact the hotel on or not. I woke up and noticed approx. 6 bites on my ankles and legs. They were quite itchy and resembled mosquito bites. I didn't think anything of it considering we were in viginia city the day before. That is until my husband started complaining about several bites. Some on him were the size of a nickel. I'm 95 percent certain they were not there upon arrival and don't know if I'd return to the hotel due to this.

Overall the stay was okay. I've stayed at better in reno, but then again it is just reno. I would just read several reviews before I returned back.

Good luck at the Summit.

  • This TripAdvisor Member:
    • Liked — lots of options for activities inside the resort besides gambling
    • Disliked — cleanliness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
taralou62's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 18-24
Member since: June 29, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, Pet owners, Families with young children
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Gambling / Casinos, Shopping
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Average price*: $126 (year-round)
“Fabulous experience, better than many Vegas destinations”

The Summit at Grand Sierra Resort & Casino

5 of 5 stars
San Francisco
Jun 27, 2008

Approaching the last two days of a cross-country road trip, we were looking for something a little bit more comfortable and relaxing to reward ourselves for surviving the drive through Nebraska and the salt flats of Utah. Our expectations were rather low (this is Reno, not Vegas!) but when we saw a room for under $100/night we figured it was worth a shot.

Since staying at The Summit for one night, we've constantly been looking for excuses to go back. The room was stupendous, with previously reported flat screen TV and contemporary styling throughout. There were many excellent dining options to choose from, though we ultimately settled on Dolce (with a stop at the wine bar beforehand)...maybe we were just so happy to be out of the car, but we had perhaps the best gnocchi ever. The resort was enormous (never even scoped out the shopping center for example).

The pool looked excellent, although the day we were there we were battling some fierce winds coming down from the mountains so it was too chilly to use the pool. The pool bartender, however, made some excellent mojitos. It might be in Reno, but it's self-contained enough to be competitive with many Vegas experiences. And with today's airfare and air travel frustrations, a 4 hour drive from San Francisco sounds pretty good compared to 2.5-to-3 hours of airport shuttles.

  • This TripAdvisor Member:
    • Liked — High quality range of dining and entertainment options
    • Disliked — Stairs between the parking lot and check-in...what ever happened to ramps?
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dirkgently's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 25-34
Member since: June 27, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, People with disabilities, Families with teenagers
I do not recommend this hotel for:
An amazing honeymoon, Pet owners, Families with young children
I selected this hotel as a top choice for:
Gambling / Casinos, Other
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Average price*: $126 (year-round)
“Not bad...”

The Summit at Grand Sierra Resort & Casino

2 of 5 stars
California
Jun 24, 2008

The Grand Sierra was a mixed bag for my family. Make sure you book a "new" room on one of the upper floors. These rooms are very spacious and have a very modern look. As with other reviewers, I agree that the rooms and hallways of this newly remodeled hotel are way too dark. Not sure why they chose to paint the walls such a deepish brown color, but it is very difficult to see in your room at night. Even the lamps were dim. The huge flat screen tv in the room is nice, but what good is it when the reception on all the channels are fuzzy, go figure. I think the bathroom tv had better reception. The shower was huge, but no tub for the kids to take a bath and the the heavy glass shower door can be dangerous for small kids. The bathroom sink was a poorly designed invention. The faucet itself has a huge long neck and the basin is not deep enough. Everytime we turned the water on, even slightly, to wash our hands or face, you would have an instant swimming pool all over the counter and on the floor. Really goofy design. Even the kleenex box set inside a wooden holder got completely soaked from all the water on the counter. The microwave and refrigerator were nice touches to the room. The fridge was a lot bigger than your standard mini fridge, but half of it was already occupied by an assortment of beverages you could "buy" and get charged an arm and a leg by the hotel.

As far as the hotel itself, it was pretty good. There's an awesome 50-lane bowling alley that's relatively cheap ($3.50 shoe rental, $3.50 per game or $13/hour for the lane). The amusement center they tote as being huge is an average size. Not many actual video games, but more kids' games that shoot out tickets so the kids can trade them in for prizes. There was a tiny mini-golf course and bumper cars, but I didn't see anyone using them. You would be disappointed if you were expecting arcade type video games. There are a lot of restaurant selections in the hotel, Round Table Pizza being the most cost-efficient selection with their special lunch buffets for $7. The hotel pool is not owned by the hotel. It's owned by a place called Niki Beach and they have a bar and entertainment there off and on. The downside is that the pool can be closed off to hotel guests at any time if there is a private function going on. That puts a real damper on your vacation if you time it wrong. There's also an interesting golf driving range right outside of the hotel. It's like a man-made lake with the holes on little islands out on the lake.

The casino is nothing to write home about. It certainly is a huge area, but they spread out all their machines to make it look big. There are really not a lot of table games or variety of slots if that's what you're looking for. If you're looking to gamble and don't want to drive or take a taxi, you should probably not stay here. You're pretty much trapped at the hotel at night, although the downtown strip is about 10 min away. It would have been nice to be able to walk between casinos at night. You don't have that luxury since Grand Sierra is isolated from the main strip. Another downside is that there is no covered parking structure and it's kind of a hike to the parking lot (especially if you have lots of luggage). If you go during summer, your car will bake all day long.

Overall, it was an ok experience. I don't believe I will stay here again, but will look to one of the other downtown hotels for the convenience. If you don't like crowds and would like some seclusion, this would be ok to stay at. However, I don't belive it was worth $90/night.

  • This TripAdvisor Member:
    • Liked — Cleaniless
    • Disliked — Location and dark decor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sharka_boy's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Pet owners, Tourists
I do not recommend this hotel for:
Older travelers, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Other
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Average price*: $126 (year-round)
“Getting Better and Better”

The Summit at Grand Sierra Resort & Casino

5 of 5 stars
San Francisco, CA
Jun 23, 2008

I have been coming to this property for 20 years. It has all the features I want in a hotel/casino: cheap spacious rooms, entertainment, good food, and excellent gaming. The new rooms in the Summit section of the hotel are a little too dark as other posters have mentioned, but are considerably nicer than the non-rennovated rooms.

After reading some of the other reivews, I don't think people are giving this property a fair rating. The rooms are super cheap! I don't expect Bellagio or Wynn hotel service and standards for $60 per night. However my room was clean with plenty of ameneties, the 42" plasma is sweet, and the linens were great.

The Charlie Palmer restaurant was far better than the other steakhouses I've eaten at in Reno as well. The buffet is nothing spectacular, but was clean and well run. Johnny Rockets is always dependable.

The group of 15 I was with at the hotel was treated very well and everyone was impressed. Best of all, you get excellent gaming in a world of rip-off 6-5 Blackjack tables, weird craps layouts, and continuous shuffling machines. There were none of these to be found in the casino. They have an excellent single deck blackjack game with a 5 or 10 limit (no DAS, DD 10/11, great penetration).

The outdoor pool party called Nikki Beach was also cool and inviting.

If you are looking for an inexpesive full service resort in Reno, I don't think you can go wrong with the GSR.

  • This TripAdvisor Member:
    • Liked — Excellent gaming, new restaurants
    • Disliked — Checkout was slow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loungesong's Summary
Date of Stay: June 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: March 03, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon
I selected this hotel as a top choice for:
Gambling / Casinos, Golf, Spa, Skiing / Winter sports
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Average price*: $126 (year-round)

Reviews of The Summit at Grand Sierra Resort & Casino

( 21-25 of 63 )
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The Summit at Grand Sierra Resort & Casino Also Known As

Address: 2500 East Second Street, Reno, NV 89595