We found the staff to be nice, the room was recently remodeled and clean. Heating in the room didn't seem to work well, but I didn't care. The hotel has no gambling and is quiet. I would stay there again when in Reno.

Desperate for a pet-friendly room in Reno, all this hotel had left was a smoking room and we gratefully took it. The ladies at the front desk were not friendly at all and didn't even make eye contact! They made me sign a weird agreement I've never seen anywhere else stipulating that I would not walk my pet through the lobby and that my pet would only be walked on a certain grassy area of the property, but no one told me where it was located. Very odd. The room was spacious, and as we expected, smelled horrible. All of the ice machines were out of ice. Probably the best thing about this hotel was that they offered room service from their restaurant, and it was reasonably priced with delicious food. We gladly ordered dinner and breakfast, and they were both excellent. The staff was equally cold at check-out, and could not even check us out completely until a "pet check" was done by staff. Really, if it is this much trouble to be a pet-friendly hotel then maybe they should just not accept pets at this location.

Arrived at the Holiday Inn,only to find out that the internet had overbooked their rooms and they sent us to the Airport Plaza ,courtesy of them.We arrived to a poorly lit parking lot and started to think the worst.Once inside ,the lobby area was very well lit and openy and airy.Quick servikce at the desk but was told the wrong area to park.We walked thru the poorly lit parking lot at the back of the building to the corner door[well lit]. Took elevator to the 3rd floor,only to walk way over to the lobby side of the building to our room.Now,I was not expecting anything fabulous but we were given a 3rd floor suite for the inconvience.We then went to the lobby restaurant and had great service.I ate the BEST grilled pastrami sandwich ever.Slept like a dead person,no noise,no air traffic,nothing.I recommend this hotel to anyone that doesn't want to stay downtown.

After returning home, my son realized that he had left his wallet in the room. When we called the hotel, 3 different people looked for it in the room, but were unable to find it. He was sure that he had left it on the floor. We were greatly relieved the following day to get a call from your employee Daniel Kosla saying that it had been picked up by the housekeeper and was on her cart. 2 days later we recived the wallet from FedEx with all the contents intact. Please thank and acknowledge Daniel Kosla, the Sunday desk staff, and housekeeping for their efforts, honesty, and assistance in retrieving the wallet. Please thank these people and pass along our gratitude. We will not hesitate to stay in and reccommend Best Western to others. I will be adding this message to TripAdvisor.com for the outstanding serice I recieved from the Best Western Reno Airport plaza

Thanks!