We arrived at the Orleans on Wednesday February 13. Check in was fast and friendly. We were on the 19th floor. Room very nice and clean. We have stayed at the Orleans our last five trips to Vegas, so that tells you how we feel about the place. We used to be down town people (Golden Nugget) but decided to give the Orleans a try. We have not been down town in two years.
Wednesday was very windy and it was loud on the 19th floor but the wind finally calmed. The remote was not working called room service and they had a new remote to our room within 10 minutes. We ate at five of the eating establishments - no compliants. We will stay again at the Orleans, we are planning our next trip.

We took a Valentine trip to Las Vegas and stayed at The Orleans. We were very satisfied with this hotel. The rooms are very spacious and include a sofa and chair. The bed and pillows were comfortable.The most important thing was that it was VERY CLEAN and the staff quite efficient. Check in and check out was very easy and quick. There is a Mexican restaurant on the casino floor. From 2-6 pm appetizers are half price and margaritas are 99 cents. Where else can you get a quesadilla for $3.50, plus it was very tasty!!! All in all, our stay at the Orleans was very enjoyable and we'll go back again.

I just returned back from a stay at The Orleans. We had a cheer competition over the course of 5 days. There were a lot of teenagers and children there for the competition on top of the already numberous amounts of children vacationing there with their families. The first day we got to The Orleans, we arrived at 6:30 in the morning. We couldn't check in until later that morning, 10 a.m., so the front desk had us turn our luggae into the bell hop holding room and the bags would be delivered to our rooms once we were able to get into our rooms. The bad vibes came instantly after that. All the luggage in our group were put into designated rooms, but everyone had to scramble on their own to get their suitcase. Someone in our group had a bag that was lost and when she asked the bell hops they were rude and said they had to wait another hour before looking for her bag! The smell of the hotel was herrendous! It smelled of stale cigerette smoke and the sewer! The sewage smell was coming from all angles! The bathroom sink and the water smelled like it was coming straight from the septic system! And not too mention the hallways and all public spaces smelled llike a sewer! There was a bunch of people in our group that cought a bug. Hotel staff claims it wasn't food, so it had to have been something in the air conditioning. Someone in our group reported that there was a burning smell that came out of the outlets on the wall. It was reported twice and only once was the problem looked at. And, the best one yet, children aren't allowed to stand close to the poker machines and slots. But, the escalator that goes up to the arcade and movie theatre was 15 ft. away from the machines! Families would wait at the bottom of the escalators for other people and security made them move else where to for the rest of their party! The service there sucked, housekeeping didn't do a good job at making sure enough towels were left in the room and the front desk people moved so slow it was impossible to get any information!

First, I'd like to say that I stayed at the Orleans for NYE 2006. The first night I arrived, I discovered that the bed was very hard and woke up with a sore back and neck. Upon reporting the problem to reception, they immediately apologized, moved me to a "soft" room which had a very comfortable bed, and my troubles were over.

I booked another stay at the Orleans through a package deal with USAirways the last weekend of January 2008. Prior to confirming my reservation, I called the Coast Casinos reservation line to ask about the bed situation. The representative informed me that every bed in the Orleans Casino had recently been changed out and replaced with very comfortable pillow top mattresses, so I should have no problem.

Upon arrival, I checked the bed first thing and couldn't believe that the mattress was very hard again! I called reception, but this time there's "nothing they can do" since the Casino is under new management (Boyd Gaming) and all the beds are now the same in each room. I called USAirways to try and upgrade to a different hotel, but there was "nothing they could do" about it.

After tossing and turning most of the night and waking with a very stiff back, on Saturday around 7 a.m. I kept hearing this slamming and rattling sound every 5-10 minutes. Another hour of this, and I was convinced that my room was next to some hallway door that was constantly opening and closing, but when I looked out into the hallway, there were just a number of other rooms. Apparently, all of the doors slam shut and rattle back and forth a few times before closing completely.

Exhausted after my first night in Vegas, I called Orleans reception again. "Nothing they can do." I called USAirways again and they escalated the situation to a supervisor, who informed me there was "nothing they can do." I went down to the business center, looked up available hotels and booked my second night at the Paris Casino. Before doing that, I called Paris and Housekeeping told me that they could put a "cell foam pad" on any bed that felt too hard. I took them up on it, and it worked perfectly the second night.

Unfortunately, I had to forfeit my second night at the Orleans since there was "nothing anyone could do." If you're accustomed to "pillow top" mattresses and need a softer bed in a quiet room to sleep well, this Casino will likely leave you very disappointed. The hotels on the Strip are more expensive, but I will always stay at one with better service that can accommodate my needs next time.

Lastly, I'm attaching a picture of the "pillow top" mattress that I was assured I would be sleeping on before booking my reservation. Honestly, there should be a law against this!