This was the worst hotel experience I have ever had. The biggest problem is the inability to sleep - mainly due to the bar underneath the hotel that plays very loud music until 2 AM. We were not told about this bar in advance even though they knew we had a group coming with babies. My bed might as well have been in the middle of the dance floor that's how loud it was! There were a lot of other little problems too including poor staff and junky rooms that were way over priced. One of the couples we went with got put in a smoking room with out asking for one even though the person who booked the reservation knew they were coming with a little baby. And we couldn't even get little things we needed like a can opener (we had a "kitchenette" in our room but there were no dishes or utensils for use to use) or trash bags when we asked. Once again, DO NOT STAY AT THIS HOTEL!!

I grew up in South Haven, and it is indeed a small town and thats why I think you get the service you do. The staff and Management are just not experienced and don't care because it's mainly all tourists so their attitudes are just bad about everything. The rooms are way over priced and you do not get what you pay for, so beware when you make a reservation for a specific room, They change it acoording to what they want to sell that room for, their all about money and don't care about their customers. I would never stay there again. So save your money and there are other Hotels in the area that would be alot more up to standard then this place.

I recently spent a delightful getaway in this quaint harbor town but it definitely ended on a sour note thanks to the unresponsive staff at this inn. The rooms are musty smelling (its right on the water) but quaint and cute and very convienient to the town. Unfortunately when i had some minor problems during and after my stay i found out how much good service counts in making a vacation a pleasant one. Carefully consider before making this your choice...its worth driving to town to receive good service. I still never get a response to any emails or calls to the manager at this inn.

This is the best place to stay in South Haven. This Hotel is downtown and on the riverfront, some rooms have a view of Lake Michigan. There are two restraunts and bars on the property and cute shops downstairs, like the Warner wines that has a tasting room and an ice cream shop that also serves food until 2:30 am. One bar next to the Hotel is an old Mississippi river boat. If you want to be where everything is going on, then this is the place for you.