A co-worker and I shared a 2 double bed room here Sunday, June 11 - Wed, June 14. The NeoCon conference was nearby and the rate (via our company travel site) was $439/night. OMG. Given that most of Chicago is booked, we knew it would be pricey.
The hotel was fine. We checked in about 2 and there were no double rooms, they asked us to check back around 4. We did some shopping and eating and came back later. Were sent to a high floor (14?) to check in and our room faced East. Never got as far as the window as the room was unmade, looked as someone had literally just crawled out of the bed. My co-worker hadn't even shut the door and we hauled out of there, back downstairs where we were met with an "Oh, we figured that out as you went up" and a minor apology but they acted like it was no big deal. Not a huge deal, but more than a small apology might have served better. We then ended up in 612 RIGHT across from the elevator. The view (ha) was of the roof one floor below us. Luckily we had no hallway noise.
Given the rate, would you expect to pay for coffee in the room? $4.00 to make a pot of Starbucks coffee? I think not. Other than that, the room was fine, although the shower drained slowly.
The location is excellent and for a far lower rate (maybe via Priceline?) this would be a great hotel. Given the rate and the lackluster service, I'd say it was only average








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