for $300 per night should be a coffee pot in the room instead of the plasma tv.staff helpful. beds amazing.entrance construction a pain.convenient for the steely dan concert just 4 blocks away.

As a regular visitor to Chicago and regular Hilton user, I have to say that unless you are quoted less than $300 per night then you can get better value from hotels in the same chain only a block or two away.
Don't get me wrong, this is a beautiful hotel in a fantastic location. There is a contemporary boutique feel to the decor throughout and the rooms are spacious enough and have fantastic 42" flat screen TV's
There are nice little touches like the nightly turndown service and there is a roof top bar that really is a plus point in the summer and a superb fitness centre.

However, there are too many little annoyances that make this only a good rather than the great hotel it could and should be.

Firstly: - This is a pet friendly hotel and as someone who is not a dog lover, sharing an elevator ride with two dogs each the size of a Hummer was not a pleasant experience!.

Secondly: - Apparently, the Hilton group have only recently acquired this property and it seems as though they are still ironing out the kinks. The staff don't appear to be all on the same page They are typical of my experience with the Hilton group - friendly, hard working and eager to please, but at the rooftop bar for example, I was charged three different prices by three different people for the same drinks, on the same night!.

Thirdly; - There is some blatant price gouging here - particularly the business centre (minimum charge $17!) and breakfast (the bed & breakfast rate only gives you money towards the full cost of breakfast!)

They even begrudge you a free cup of coffee after 8am - you have to request a coffeemaker in your room - I did, twice by e-mail and suprise, suprise no coffeemaker when I got there!.

I seriously think they must have made a deal with the owner of the coffeeshop across the road as there were long lines of Conrad guests every morning that I was there!.

All in all this is not a particularly tourist or business friendly hotel and I don't know who exactly they are aiming at for their Clientele. If you must use Hilton, try the Homewood Suites on the next block

We stayed here for a romantic weekend and we had great service. The separate shower and bathtub was great for relaxing and the bed was simply heavenly.

We really appreciated the updated touches in the hotel and being connected to the mall. It was a little confusing figuring out how to get in the hotel late at night, but once we figured it out it was smooth sailing!

I would highly recommend this hotel to anyone who wants to stay at a great, clean, modern hotel!

Very nice room although on the small side if you don't count the bathroom. Very large flat screen TV. The bathroom was as big as the rest of the room and had nice shower stall and stand alone tub. Great location right off Michigan Ave. and connected to Nordstrom store. Bed was very comfortable and the room was very quiet.
The not perfect part:
I couldn't access the internet on the first night either through the LAN or wireless, 2nd night it was ok. When I plugged in the iron it blew a fuse and all but one light went out. It took about 15 minutes for someone to answer the phone but they sent someone right up. Re-plugged in the iron and the fuse blew again. Luckily I had the guy stick around and he reset the fuse again. After that all worked well.
I would stay here again but probably not my first choice in Chicago.