Stayed with my wife for 6 nights from 31 July until 6 aug. US Airways managed to lose our baggage so on arrival check in staff provided us with toothbrush, toothpaste etc which was a nice touch. I had asked for a corner room as had been recommended and was given one.

Hotel has all that is required including a 24 shop selling essentials, a starbucks, a smallish pool and hot tub. There is a business centre on the 12th floor with 3 terminals all providing free internet access and printers. On one occasion the printers weren't working so the front desk did the online flight check in for me.

There is a Weber Grill attached to the hotel which does a great buffet breakfast for $12.95 and great food in the evening. There was a wait time of about an hour the evening we ate there, but I called down, mentioned I was staying in the hotel and got a table pretty quickly.

Location is great. Metro stop outside and Navy Pier free trolley just round the corner. Rooms were cleaned very well and even clothes on the bed folded. All in all for a 3 star hotel, it was superb. Many people, including Americans we met en route were suprised that we'd take a vacation in Chicago, but it was fantastic. Go!

My husband & I just got back from a 4-night stay at the HIlton Garden Inn Chicago. Great location, convenient to all of the wonderful Mag Mile shopping and the red line train. The wonderful staff were able to answer any question you might have about how to get around the City, etc. Housekeeping was efficient, polite and thorough.

My only complaint - the mattresses are horrible! I'm generally not a picky person, but sleeping on a board took it's toll after 4-nights. Until this hotel replaces its mattresses, I probably won't come back!

The hotel staff couldn't do enough for me! As part of our engagement evening, I had a couple special items to be delivered to our room at a specific time. They came through where other hotels have not. Why this hotel is not rated higher than 3 stars is beyond me!

We enjoyed a four night stay at the Hilton Garden Inn and could not have asked for more in a mid-range priced hotel. The staff was extraordinarily friendly and helpful. Our room was clean and had the fresh look of a new or recently renovated space. The bathroom had very good water pressure in the shower, generous counter space and plenty of towels of adequate size. I loved the convenience of the mini fridge. A microwave was provided as well. The closet and drawer space was adequate. While the comfort level of the beds could not compare with my pillow top mattress at home, the mattresses and pillows provided a reasonable level of comfort for a hotel. They were firm without being too hard. While we had some traffic noise even on the 19th floor, the sound proofing within the hotel is excellent and we didn't hear any noise from the other rooms or even the hallway. The location is ideal for tourists with a Jewell grocery store across the street, across from the Red Line subway stop and near bus stops and you're within easy walking distance of some of Chicago's best restaurants and the shops on Michigan Ave.. We bought 3 day visitor's passes for unlimited travel on the transit system which was really easy to get around on. To get to the Art Institute or the Museum Campus walk to Upper Michigan and Illinois and take bus no. 146. To get to Lincoln Park Zoo walk to Grand and LaSalle and take bus no. 156. If you're interested in the architecture of Frank Lloyd Wright visiting Oak Park makes for a fun day out. Take the Red Line to the Lake/Clark exit and transfer to the Green Line and get off at the Harlem stop. All the sights are within easy walking distance. To get to Second City take bus no. 36 from Grand and State. The Starbucks kiosk in the lobby sells pastries and coffee and Cosi is a chain about a block or two east on Grand that sells a good cheap breakfast. Also Mary's which is 2 or 3 blocks away. The front desk can give your directions. All in all a great place to stay.