I agree with the previous review ,the hotel and staff are overall very good but you do feel slightly put out by the front desk.I was waiting with a very tired toddler and my husband while the guy on reception told customers sitting in the lobby what a great hotel it was and what awards they had won for service.......ironic really !!! Fortunately just on cue my little boy started to cry and suddenly he realised we existed.To be fair he did go on to be very helpful...so just a blip.The kitchen and waiting staff are the real stars.....so child friendly and genuine.This place had a great manager, George but sadly he has gone but the new manageress has promptly e mailed me an answer to a query about a stay in 2008 so it looks like this hotel will remain on the up. Stonewood Grill nearby-----fantastic
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Cleanliness
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