This is the nicest hotel we have ever stayed at in Orlando. From the moment the bellmen opens your car door, the staff goes out of their way to make you feel welcome. We were upgraded to a suite and it was just wonderful. It was very clean and the maid staff made sure you had everything you needed. The pool and lazy river (which is only 3.5ft very good for little kids) were a blast. We would stay here everytime we visit Orlando if we could! Only negative was that we ate lunch at the pool (p'nut butter and jelly, two chicken wraps and a cheesburger with soda) and it cost $75 - I almost fell out of my chair.

A terrific hotel with a great pool.

Clean, modern and a great choice.

This is an amazing property. The pool is the best part. They have a lazy river going through very beautifully designed tropical foiliage. There are plenty of beach chairs and they have a great poolside bar/restaraunt. The inside of the hotel is gorgeous. This is my second business trip there and the conference attendees love this location. There is also a beautiful golf course on the premises.

My wife and I stayed a the J.W. Marriott for a combination buisness/pleasure stay. The property shares some facilities with the Ritz-Carlton Grande Lakes.

Pros:
1. We received a decent rate compared to other 4/5 star hotels in the area.

2. The hotel's architecture and facilities are nice. I would strongly recommend the "lazy river" pool for families or for couples.

3. The staff was very friendly and helpful.


Cons:
1. I found a cockroach in the shower. It's not that the bathroom was dirty in anyway--in fact, both the bedroom and bathroom appeared to be very clean and smelled fresh. However, finding a roach is unacceptable at a hotel of the J.W.'s caliber--even if it is Florida.

2. The hotel food was average with above average prices.

3. My wife used the spa at the Ritz-Carlton for a massage and the masseuse spent a good deal of time talking about how she had wasn't feeling well and might be sick. That doesn't exactly create a "relaxing" environment that you would expect from a Ritz.

4. The in-room guest guide says that hotel offers movies by the pool in the evening. When I called to find out what the movie was going to be, I learned that this activity was no longer offered, but would instead be replaced by "cookie-decorating".

Recommendations:
I wasn't sure whether to give this property 3 or 4 stars, because it really depends what you want from a hotel. f you're a couple looking for a romantic getaway, you'd be better off staying at the Ritz. If you have kids, the J.W. Marriott is a very nice upscale hotel with amenities and services geared toward children. If you are staying with a family, I'd strongly recommend eating off-property to get quality food at a good price.