We've stayed here twice now, both times were fantastic. *Everyone* that works here enjoys what they do, and it shows! From the front desk staff, to the housekeeping staff, Wait Staff in the restaurants, to the pool staff, *all* were genuinely friendly, interested in making sure our stay was the best possible by providing outstanding service and tips about the park, hotels, local information and following up with us afterwards after checking their tips out.
Both times we received complimentary CD's at check-in. The rooms were up-to-date, modern, the beds comfortable, and very clean as well as spacious. After noticing an errant room charge to the mini bar in the room (we had no key to it), they promptly removed the charge.
The pool with the underwater speakers, live bands, water slide and perfect mix of music playing everywhere was great! We were a short walk from both Universal, City Walk, and IOA or we could aways take the water taxi.
Their memorabilia collection is extensive. We stayed on an upper floor both times and will definitely be back. If you have a Universal Preferred Pass you also qualify for discounts on the rooms. Check ahead as rooms often sell out ahead of time. Special Events and Concerts are hosted throughout the year, check their calendar.
Even my 70-year old father loved it as well as my 16-year old niece, my girlfriends' 15-, 16-, and my 21-year old nephew - tough crowd to get to agree on anything! You're *never* too old or young for that matter, to enjoy Hard Rock Orlando.
This is everything you expect and more - they certainly raise the bar and expectations for everyone else - a good thing I believe. You can't go wrong.
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