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Coconut Cay Resort & Marina: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 24 reviews
24 Reviews
5.0 of 5 stars
6
4.0 of 5 stars
6
3.0 of 5 stars
1
2.0 of 5 stars
5
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#17 of 23 hotels in Marathon
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  • Rooms: 34
Address:
7196 Overseas Hwy.
Marathon, FL FL 33050
Check Rates: $112 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Coconut Cay Resort & Marina

( 2-6 of 24 )
“Bad experience”

Coconut Cay Resort & Marina

1 of 5 stars
Greencastle, Pennsylvania
May 30, 2008

We booked over the phone for 4 people and were quoted a price. Upon arrival we were told that there would be an extra charge of $20.00 per person for the 3rd and 4th persons per night, which we were not informed of. When we got to our room the air conditioner was too small for the job. We ended up giong out and purchasing a fan just to be able to sleep. After complaining the next day, they changed the airt conditioner with another the same size. It was a little better at night but we still needed the fan, and it was still to warm to be in the room during the day. When they changed the air conditioner they did not tilt it properly causing it ti drain into our room. When we woke up during the night the floor was wet over 1/2 of the room. The air conditioners they are using are too small for the room sizes. We also had cockroaches in our room.The floor was dirty. The bottoms of your feet would turn black from the dirt. They only gave us 4 towels and washclothes. No hand towels for the sink. No air conditioning in the bathrooms, or vents, causing the bathrooms to become extremely warm when you closed the door to take a shower. The patio door was off the track, and the lock was broken. They had a metal bar you needed to put behind the door to keep it from opening. Overall this was probably the worst experience we have ever had in a motel. We definitely will never stay there again. If you wish to contact me about this stay, my e-mail address is gerlehman@comcast.net.

  • This TripAdvisor Member:
    • Disliked — Worst value for your money I have ever experienced
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gerlehman's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Hobbies / interest / culture
Age group: 50-64
Member since: May 30, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $112 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Horrible !!!!!!”

Coconut Cay Resort & Marina

May 27, 2008

I wonder if the people who wrote good reviews for this hotel are owners or staff members there. This has to be by far the worse hotel I have EVER visited. The Roaches were gigantic, not to mention the other crawlers and the musky, humid smell emanating from the a/c unit that hardly cooled the room. The beds were extremely unconfortable and I returned home with a skin rash from the sheets.
If you don't mind the things I mentioned above (and tust me there is more ) and find these conditions to be acceptable, well then, I guess you have found your "paradise"

  • This TripAdvisor Member:
    • Liked — Nothing !!
    • Disliked — Everything!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aguarionex's Summary
Date of Stay: April 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: May 27, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $112 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“For the love of fishing”

Coconut Cay Resort & Marina

Apr 16, 2008

A great Hotel and a really great price. My cousin and I traveled down to the keys to do some fishing. The people there were very nice and helpfull. They instructed us that there was a boat rental company there called fish and fun who themselves were great. Not only did they give us a great price on the rental but also told us were to fish and what bait to use. I've never had so much fun and caught so much fish. I highly recommend the hotel and fish and fun for your lodging and water sport needs.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $112 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Paradise Found....at the Coconut Cay!!!”

Coconut Cay Resort & Marina

5 of 5 stars
Fairfax, Va
Mar 27, 2008
1/1 found this review helpful

My family and I recently stayed at this wonderful resort for 5 nights/6 days and we absolutely loved every aspect of the Coconut Cay! I have never met such nice people-everyone we encountered was friendly and helpful, from the front desk staff to the housekeepers and the groundskeepers. The staff bustles around the resort in golf carts and they always had a smile and a wave when they passed us. Where to begin....the grounds and buildings are gorgeous: the buildings are painted in bright colors: blue, pink, yellow, lime green (very Keys-like) and there are hurricane shutters covering the windows in the same shades. There are lush tropical plants and palm trees with coconuts throughout the property. My daughter loved to search for fallen coconuts each morning. There is a lovely picnic area with brightly colored picnic tables, and charcoal grills, under the palms. We made a habit of eating breakfast and dinner outside-the scenery is absolutely beautiful. We normally stay at hotels with interior corridors and here the rooms open to the outside. I was thrilled to be able to open the door to our room and step outside into a tropical paradise.
We had a large kitchen/efficiency room, which was very clean, and we loved having the full size stove and refrigerator, along with a microwave. Not that we planned on cooking full meals, but it was nice to have the kitchen available if we wanted to cook something or reheat something. We did get a lot of carry out seafood from the Winn Dixie grocery store just down the road from the Coconut Cay. The Winn Dixie will steam your seafood for you in the store free of charge, so we were regulars at the seafood counter there-the Key West shrimp is delicious! We would bring our food back to the Coconut Cay and dine outside in the picnic area under the palm trees.
We enjoyed spending time at the Coconut Cay's pool, and we found the pool and pool deck to be uncrowded. Several times, there was no one else using the pool or pool deck and we had the entire pool area to ourselves. The pool deck is quite large with nice, comfortable lounge chairs. My favorite spot was right under one of the palm trees surrounding the pool. There is also a covered area with tables and chairs for those who want to be out of the sun.
You will need to drive to the beach (unless you have a boat), as the resort is on a canal which leads out to the bay, but there is no direct access to the beach. We had fun looking for the wild iguanas that sun themselves on the wall next to the canal.
We spent time at Bahia Honda State Park (just over the 7 Mile Bridge at MM 36.8) and Sombrero Beach (MM 50). A word of caution: I was severely stung by a Portuguese Man of War at Bahia Honda. The beach there is not patrolled by lifeguards so there is no flag system or warning system to alert you if Man of War are present in the water. We had to call 911 and I got an ambulance ride to Fisherman's Hospital ER, which is just down the road from the Coconut Cay. Sombrero Beach is not patrolled by lifeguards either, and we visited there and saw many Man of War washed up on the beach. Apparently, the out of town visitors (like me) don't know to watch for these things in the water. Both beaches are absolutely beautiful, so I'm not saying this to deter you from going there, but just caution you to be careful in the water. That being said, even the ER visit didn't keep me from having a wonderful time!
The Coconut Cay has guest laundry facilities on site ($2.00 per load-bring quarters!) and it made it very convenient for me to do a couple of loads of laundry during our stay.
The resort was very quiet. It was very peaceful sitting outside in the garden/picnic area under the palms rustling in the breeze. Yes, it's located next to the Marathon Airport (as several other reviews mentioned), but I saw very few planes take off or land during our stay. The ones I saw were small, commuter type planes. It's a small regional airport so there are no jumbo jets taking off or landing.
Coconut Cay/Marathon is located 50 miles north of Key West and we easily made 2 day trips to Key West during our stay. If you are driving to Key West and need a safe, inexpensive place to park your car for the day, I would recommend using the Key West Park and Ride Garage located at Caroline and Grinnell Streets near the Land's End Marina. The rate is $13/day or $2 per hour. You can even catch a free shuttle ride downtown from the garage, but we easily walked the distance to and from the downtown area-about 5 blocks to and from Duval Street.
We can't wait to return to the Coconut Cay! Couldn't have picked a better place to stay in the Keys!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pilatesgirl's Summary
Date of Stay: March 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $112 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved it!!!”

Coconut Cay Resort & Marina

Apr 17, 2007
3/3 found this review helpful

Let me tell you what an odessey it was to find a place to stay in Marathon for the size of our party... As soon as we walked in to Coconut cay not only did they have a room available but they also accepted our 8 party family. the place was clean and it was very spacious for the price we paid. The front desk clerk was the best and even the pool was clean. it was quite colorful and the lawns were kept up. i recently planned another trip to Marathon and they were all checked out what a shame I would love to return to that certain room #58.....

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jacky52579's Summary
Date of Stay: March 2007
Member since: April 17, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $112 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Coconut Cay Resort & Marina

( 2-6 of 24 )
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Coconut Cay Resort & Marina Address

7196 Overseas Hwy., Marathon, FL FL 33050