Hotel staff not so nice to resort time share owners. Management very nasty.

I recently spent one night at this hotel. I was extremely impressed with how friendly the ladies who worked at the front desk were. The room was clean and comfortable. The location was very good - just a few minutes away from the shops, restaurants, bars, and museums.

We own a Hyatt timeshare in Sedona, Az which is beautiful. We trade one of our weeks each year for Sunset Harbor because we love Key West and this property is centrally located to everything fun in Key West. Don't expect a *****Hyatt resort here. The property is something like 15 years old but is well maintained. They're going to remodel the living rooms in all the units this year. The staff are "on it" and I have no complaints. The manager is tuned into her property and sees that everything is perfect. If you stay at this property you won't need a car as you are within walking distance to everything that is Key West.
Staff: Excellent. Went out of their way to make our stay the best it could be.
Rooms: need a little upgrading but that's happening. Beds were very comfortable and rooms were QUIET.
Pool: no complaints
Grounds: Beautiful and well maintained
Concierge: knowledgable and made some fine recommendations for dining and entertainment
WiFi: not bad. I went a day and a half without service but it was fixed.
We will be back here next year.

We purchased a low-season two-bedroom at Hyatt Windward Pointe a year
ago with the express purpose of exchanging it for a one-bedroom high-season spot at Sunset Harbor. Knowing that it wasn't guaranteed, we were very pleased that the exchange went off without a hitch, and look forward to an annual visit here in April. They're undertaking a major room renovation this spring, so all rooms will look much more spiffy soon. (Fabrics, etc becoming a little threadbare.) Because we stayed an extra night beyond the Sunday-Sunday norm, we were moved from our first floor harbor-front room (511) to a third floor back-corner-of-the-property room (131) for our last night. Much preferred the upper level room, and will be sure to request it next time. The small grounds are beautiful, and very well maintained. Very pleased with the little things like plenty of towels, nice personal products,
icemaker, and the supply of sugar packets. Also, very important to me, an extremely quiet, efficient air conditioning system. Very nice to relax for a week +, with a fridge full of supplies (breakfasts and drinks) and coin laundry on site.

Disappointments were minor: Queen bed instead of king in one-bedroom units, transportation not provided to/from airport (even though Hyatt
has tons of vans running potential buyers around), and while the units are spacious, the kitchen area is very squeezed (but, who ends up doing much cooking, anyway?!)