We wre really looking forward to our stay here and had the Caicos room reserved six months in advance, via Expedia. We arrived at the hotel just on sunset to find the vehicle gates locked and a note taped to the office door (which was closed and locked from 5pm onwards) advising us that our preaid reservation could not be honoured due to electrical problems on the 3rd floor of the hotel. The hotel had at least rebooked us at the Cay Club Bayside, Key Largo, however this was exactly the sort of accommodation we had been trying to avoid on our trip! Also it was half the price we had paid for the Tarpon Flats and did not include breakfast (which Tarpon Flats did). We tried calling the 'emergency number' for Tarpon Flats to speak with a human, but were only able to leave a message. When we arrived at the Cay Club they were helpful and we asked to view the room before agreeing to take it. We had been booked into a room with one king size bed, which was not suitable for 2 adults and a 5 year old! We asked if we could get something with twin beds and luckily they were able to find a room. (Cay Club was also fully booked). Next morning we decided to go and see Tarpon Flats in person to sort out our refund. They called us before we left the room and agreed to dispatch a cash refund for the difference in cost to the Reception at the Cay Club. Although I am disappointed in how things were handled, I feel Expedia really should have contacted us on our cell phone as they had the number and may well have known Tarpon Flats had had electrical issues for at least 12 days before our arrival. What I would say is, Tarpon Flats did look lovely from the outside and it's a shame we missed out on staying there. If wishing to go here I would definitely book directly with the hotel (it would have been US70 cheaper than Expedia) as if there are any issues I am sure they would contact you prior to the stay, if needed. lastly, had we known in advance we couldn't stay there, we would have stayed an extra night in Disneyworld and used up our Disneyworld ticket.

We recently spent ten days in Florida at three different locations. Tarpon Flats was our first port of call, where we stayed for 3 nights. We really weren't sure what to expect, but were very pleased with our room and the place in general. The B&B is in a secluded spot and has its own idyllic private beach. The first morning we lay in the hammock and watched the sun rise, it was wonderful. Our room was on the second floor, overlooked the sea and was well-equipped. Breakfast was great, with a good choice. On the last day we took our tray down to the beach to eat breakfast which was really lovely. Although, I think the B&B was full during our visit, it was very peaceful and relaxed and though small, there was always room on the beach for us. There are a couple of kayaks and a boat for the guests' use and we made good use of these, which was great. The staff were friendly and gave advice on what to do. We did make the trip to Key West which was well worth the drive. Finding somewhere to eat nearby was fine, although we did use the car. Our only criticism was that the room wasn't cleaned during our stay, but there was a supply of clean towels. This didn't detract from our enjoyment of the place. All in all it was a great start to our holiday and we would definitely stay at Tarpon Flats again.

I only stayed for one night but I wish I could've stayed for more! The staff was friendly, the room was clean, and it all had a home-like feel to it. I got the sweetheat deal and everything was as it should be. There was wine & a fruit/cheese platter waiting for us when we arrived. The breakfast was a little generic (had to make your own coffee/tea, etc.) but it was nice to enjoy it in the room with the door opened facing the water. They also have healthy alternatives on the menu. All in all our stay was great...we can't wait to return! Well worth the price!

This place is a wonderful gem! Wonderful location, grounds, hospitality and service. The rooms are VERY clean and updated. (We had two rooms - one on first and second floor.) We will definitely be back again.