Where do I start? It began last month when I checked my credit card bill and discovered they never charged me for one night back in Feb., like my confirmation said they would. So, when we arrived, we had to pay for 2 nights, when we had only planned to pay for one night. The front desk said they don't do that anymore and I told them my confirmation said they do, so they need to change it!! Then, the bellman was determined to help us with our luggage. I don't like other people touching my personal belongings like that just because of germs. After someone has touched 100 other pieces of luggage that day, I certainly don't want them touching mine. Then, one bellman didn't even want us using his luggage cart-but we used it anyway. I told him I would go back to the front desk because I was already advised we didn't have to use the bellman. Parking is absolutely terrible! The prior reviews I read about the parking were right on the money! You pay $8 a day for parking, but have to park a mile away! Terrible! Just terrible!!! When we finally got to our room, the air conditioner sounded like a freight train every time it kicked on. It was so bad, that we had to turn it off at night, just so we could sleep. Despite the claim that they are newly renovated, I have to disagree. Our bathroom looked like it hadn't been painted in 20 years-not to mention the holes in the ceiling right over the shower. It was also a very, very, small bathroom. No counter space at all. We had to leave everything in our bag in a chair, because there wasn't even room on the bathroom floor. Then, we discovered you couldn't have coolers on the pool deck. Absolutely ridiculous! My daughter has a medical condition that requires her to have lots of water everyday, but even more in the summer time because of the heat. So, my husband had to constantly go back up to our room everytime to get her bottled water. I was furious! We ended up just going in from the pool. The front desk had no sympathy at all and I told them I would never stay there again. The reply was "ok." I know they don't care because they will always have people to stay there. I still wanted to share my experience so when folks go, at least they will have a head's up on what they may expect.

sadly this is not a 4 star expected hotel
we booked through hotwire last minute and should of read travel advisor always do usually.... the hotel is very old it had a glorified lobby uplift but thats it.... rooms only ok not the luxury break we were expecting do yourselves a favour skip this hotel.......... janice orlando xxx

I had done a decent amount of research before booking the Plaza Resort and Spa and overall found it to be in sync with my expectations.

We arrived to a beautifully appointed lobby - check in was a breeze. Our flight landed a few hours before check in, but they were able to get us into a room right away. Our first room on the 3rd floor, oceanfront, was a little dissapointing. The balcony was so tall that my husband and I had to practically stand on our tip-toes to see over! (Granted we are not tall people...) The furniture on the balcony was also damaged - one chair was completely broken. I called the front desk and she said they could switch us - it would just take some time to prepare another room. Very easy process! We received keys to a room on the 10th floor that was much larger and with a better view of the ocean.

Room notes: room was large and clean with nice furnishings. Great large television and microwave and fridge.
Downside: Bugs outside of room on balcony were overwhelming - we made the poor choice to take a peek and at least 20 mosquitos came into the room. We got many of them and had to look at their guts on the window the entire weekend. I was somewhat surprised housekeeping didn't wipe the glass (it also appeared that we weren't the only ones who let some in - bug guts were also on the walls and ceiling - yikes!!!) Bathroom was tiny - I did lose an item in the toilet! No biggie though...

Other than the bugs, we had fresh towels daily and housekeeping did a fine job otherwise.

Beach/location: great location - although the hotel has no control, the bug issues continued to be a problem. No-see-ums were such a nusiance - we ended up buying bug spray to keep them away. The love-bugs were in an abundance as well, although they aren't such a bother.

Hotel food/bar: Very nice employees, quick service, higher prices as expected. Good snack, food and beverage choices.

Overall - hotel and location worth the price! Please understand the hotel cannot control the bug situation, it just was a part of our trip. Go and have a great time in Daytona!

We just returned from a WONDERFUL weekend in Daytona Beach, FL and it would be a different story if it hadn't been for the Plaza Resort and Spa.

We originally booked our stay at the El Caribe. I found favorable reviews, but it wasn't true. We aren't that picky, but it was not what we were looking for my wife's 26th birthday.

The Plaza was more than we were looking for and very competively priced. We were able to get into a room that night with no problem and enjoyed the extremely clean facilities and beach. The hotel is a short walk to the pier and also located on a section of beach that vehicles cannot drive on. It was a beautiful weekend and wonderful stay! I highly recommend it!