I was appalled at the uncleaniness of this hotel. The view was not ocean front: Just a side view. The view was of a construction site beside us/part ocean. this hotel was frankly dirty and had a unsafe appearance. the front desk is not a staffed 24 hours. the room was not fully stocked with basic toiletries. i called the front desk because of no hot water to shower with, i asked to be called back and did not get a response. however, i was called to be told that i had to check out on time. the brochure and the motel did not appear to be the same. the location of the beach was run down. March 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I recommend this hotel for:
Pet owners
I do not recommend this hotel for:
Young singles, An amazing honeymoon, Girlfriend getaway, People with disabilities
Management Response
hoteldaytona, office manager
(Management representative)
Mar 25, 2006
First and foremost, our goal at The Atlantic Ocean Palm Inn is to provide exceptional service to all of our customers.
I would like to apologize to any quest that feels that our property was unacceptably clean. As a family owned and operated establishment, we pride ourselves on the hard work and effort that we put forth to keep our facility at an above average standard. If this complaint would have been made to the office, we would have gladly serviced the room to the quests specifications.
I do recall the desk clerk mentioning a guest having trouble with hot water. Apparently there was a communication error. She had asked the guest to call back with in 15 minutes if the hot water had not returned, and went on to check if there was infact a plumbing issue, she did not find anything wrong. Since no other calls were made from that particular guest, the clerk had felt that the guest no longer had an issue.
As far as an unsafe appearance, our property is very well maintained and inspected through all of the proper channels and all code are met. Our grounds are very well kept. Unfortunaltely, there is a construction site next to our property that is currently active, however, our privacy fence does a fantastic job at shielding guests from anything that could be considered "unsafe" as ANY construction site does have that potential. Furthermore, Daytona Beach Shores is a smaller, residential community and the police force here is phenomenal. In addition, we have never encountered any type of criminal activity here on our grounds.
We are a small motel, we do not provide toiletries as a larger establishment or hotel would. However, if a guest should need shampoo or something of that nature, we do have basic items to offer should a guest be in need of it.
Lastly, our office is open from 8am until 10pm everyday. The office closes in the late evening, however, should a guest need something at any hour there is always someone on the property to tend to that need.
I did find this particular review that I am refering to, offensive and malicious. Perhaps it was a communication error. Again I stress that had any of these issues or concerns were voiced to anyone in the office, it could have easily been remedied.
I stand firmly in my position that we are a very clean and well maintained property. Our many awards also back this claim. Our guests do come first to us, and we do everything we can to maintain each guest's satisfaction with in reason.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.