We traded through our time share company for the Plaza and were told that this was a 4 star "Crown" resort, but it certainly did not compare with other 4 star resorts we have stayed at previously. We had several problems while we were there, and while each of them was dealt with expeditiously by staff, overall we were not impressed.
The room was quite old, and as another reviewer noted, there was a strange chemical smell in the hallway that permeated into the room. We had to open the door onto the balcony every time we came back to clear the smell out.
On our second day we woke up to find an ant infestation in the bathroom (several hundred everywhere). They were exterminated that day. We were told that we were not the only room experiencing ant problems.
The next day the shower stopped working. A repairman was sent immediately (although too late for us to have a proper shower that day) and we were told the problem was fixed. Unfortunately the shower stopped working again the next day. Another repairman was sent and this seemed to solve the problem (again, too late for a proper shower as we had tee times to get to).
Daily room service is limited to towel changes and trash pick-up (with one full cleaning partway through the week). However, the maids forgot our room completely one day, requiring us to call to ask for fresh towels and trash pick up around dinner time.
Apparently they do not offer morning coffee nor Saturday brunch during the winter, although the guest information book states otherwise.
Staff was generally polite if not terribly helpful in terms of information about the surrounding area.
On the plus side, the pool area and spas are quite nice, and we had a good view of the golf course and mountains.
An okay place to stay as long as you do not expect a 4 star resort, and are willing to put up with inconveniences associated with an old building.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Shopping, Golf